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isPartOf:"Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde"
~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
313
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313
Consumer behaviour
171
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Customer satisfaction
140
Kundenzufriedenheit
140
Dienstleistungsqualität
118
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
International journal of hospitality management
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
SpringerLink / Bücher
323
The journal of services marketing
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Journal of service management
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Journal of retailing
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Cogent business & management
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Marketing intelligence & planning
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ECONIS (ZBW)
313
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201
Coffee shop consumers' emotional attachment and loyalty to green stores : the moderating role of green consciousness
Jang, Yoon Jung
;
Kim, Woo Gon
;
Lee, Hae Young
- In:
International journal of hospitality management
44
(
2015
),
pp. 146-156
Persistent link: https://www.econbiz.de/10010501921
Saved in:
202
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
203
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
204
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
205
Hotel loyalty programs : the halo effect
Pizam, Abraham
- In:
International journal of hospitality management
48
(
2015
),
pp. 167-168
Persistent link: https://www.econbiz.de/10011341590
Saved in:
206
Customer perceptions of critical success factors for guest houses
Wang, Sha
;
Hung, Kam
- In:
International journal of hospitality management
48
(
2015
),
pp. 92-101
Persistent link: https://www.econbiz.de/10011341598
Saved in:
207
The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W.
- In:
International journal of hospitality management
48
(
2015
),
pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
Saved in:
208
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
209
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
Saved in:
210
Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun
;
Gursoy, Dogan
- In:
International journal of hospitality management
49
(
2015
),
pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
Saved in:
211
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
212
Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-feng
;
Kwan, Ho-yan
- In:
International journal of hospitality management
43
(
2014
),
pp. 87-97
Persistent link: https://www.econbiz.de/10010427930
Saved in:
213
How can integrated marketing communications and advanced technology influence the creation of customer-based brand equity? : evidence from the hospitality industry
Šerić, Maja
;
Gil Saura, Irene
;
Ruiz-Molina, María Eugenia
- In:
International journal of hospitality management
39
(
2014
),
pp. 144-156
Persistent link: https://www.econbiz.de/10010389390
Saved in:
214
Becoming an ambidextrous hotel : the role of customer orientation
Tang, Ta-wei
- In:
International journal of hospitality management
39
(
2014
),
pp. 1-10
Persistent link: https://www.econbiz.de/10010389452
Saved in:
215
Who gets to decide your complaint intentions? : the influence of other companions on reaction to service failures
Huang, Molly Chien-jung
;
Wu, Homer C.
;
Chuang, Shih-chieh
; …
- In:
International journal of hospitality management
37
(
2014
),
pp. 180-189
Persistent link: https://www.econbiz.de/10010354183
Saved in:
216
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
217
Effect of celebrity endorsement on tourists' perception of corporate image, corporate credibility and corporate loyalty
Kim, Samuel Seongseop
;
Lee, Jin-soo
;
Prideaux, Bruce
- In:
International journal of hospitality management
37
(
2014
),
pp. 131-145
Persistent link: https://www.econbiz.de/10010354190
Saved in:
218
Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
37
(
2014
),
pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
Saved in:
219
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
220
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
221
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
222
Enhancing consumer-brand relationships on restaurant Facebook fan pages : maximizing consumer benefits and increasing active participation
Kang, Juhee
;
Tang, Liang
;
Fiore, Ann Marie
- In:
International journal of hospitality management
36
(
2014
),
pp. 145-155
Persistent link: https://www.econbiz.de/10010239303
Saved in:
223
CRM and the bottom line : do all CRM dimensions affect firm performance?
Josiassen, Alexander
;
Assaf, A. Georges
;
Cvelbar, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 130-136
Persistent link: https://www.econbiz.de/10010239305
Saved in:
224
Applying service profit chain model to the Korean restaurant industry
Kim, Gi-jin
- In:
International journal of hospitality management
36
(
2014
),
pp. 1-13
Persistent link: https://www.econbiz.de/10010239422
Saved in:
225
The impact of eco-friendly practices on green image and customer attitudes : an investigation in a café setting
Jeong, EunHa
;
Jang, Soocheong
;
Day, Jonathon
;
Ha, Sejin
- In:
International journal of hospitality management
41
(
2014
),
pp. 10-20
Persistent link: https://www.econbiz.de/10010403148
Saved in:
226
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
227
Crafting and testing a central precept in service-dominant logic : hotel employees' brand-citizenship behavior and customers' brand trust
Xie, Li-shan
;
Peng, Jia-min
;
Huan, Tzung-cheng
- In:
International journal of hospitality management
42
(
2014
),
pp. 1-8
Persistent link: https://www.econbiz.de/10010410828
Saved in:
228
The impact of tier level on attitudinal and behavioral loyalty of hotel reward program members
Tanford, Sarah
- In:
International journal of hospitality management
34
(
2013
),
pp. 285-294
Persistent link: https://www.econbiz.de/10009767500
Saved in:
229
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
230
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
231
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
232
The impact of CSR on casino employees’ organizational trust, job satisfaction, and customer orientation : an empirical examination of responsible gambling strategies
Lee, Choong-Ki
;
Song, Hak-jun
;
Lee, Hye-mi
;
Lee, Seoki
; …
- In:
International journal of hospitality management
33
(
2013
),
pp. 406-415
Persistent link: https://www.econbiz.de/10009746335
Saved in:
233
Does perceived restaurant food healthiness matter? : its influence on value, satisfaction and revisit intentions in restaurant operations in South Korea
Kim, Hyun Jeong
;
Park, Jeongdoo
;
Kim, Myung-Ja
;
Ryu, Kisang
- In:
International journal of hospitality management
33
(
2013
),
pp. 397-405
Persistent link: https://www.econbiz.de/10009746339
Saved in:
234
Enhancing business performance of hotels : the role of innovation and customer orientation
Grissemann, Ursula
;
Plank, Andreas
;
Brunner-Sperdin, …
- In:
International journal of hospitality management
33
(
2013
),
pp. 347-356
Persistent link: https://www.econbiz.de/10009746346
Saved in:
235
The impact of nostalgia triggers on emotional responses and revisit intentions in luxury restaurants : the moderating role of hiatus
Hwang, Jinsoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 250-262
Persistent link: https://www.econbiz.de/10009746369
Saved in:
236
Customer loyalty marketing research : a comparative approach between hospitality and business journals
Yoo, Myongjee
;
Bai, Billy
- In:
International journal of hospitality management
33
(
2013
),
pp. 166-177
Persistent link: https://www.econbiz.de/10009746457
Saved in:
237
Hotel category switching behavior : evidence of mobility, stasis or loyalty
Dioko, Leonardo A. N.
;
So, Siu-ian
;
Harrill, Rich
- In:
International journal of hospitality management
34
(
2013
),
pp. 234-244
Persistent link: https://www.econbiz.de/10009766694
Saved in:
238
Sustainable hotel practices and nationality : the impact on guest satisfaction and guest intention to return
Berezan, Orie
;
Raab, Carola
;
Yoo, Michelle
;
Love, Curtis
- In:
International journal of hospitality management
34
(
2013
),
pp. 227-233
Persistent link: https://www.econbiz.de/10009766696
Saved in:
239
Antecedents of loyalty toward rural hospitality enterprises : the moderating effect of the customer's previous experience
Peña, Ana Isabel Polo
;
Jamilena, Dolores María Frías
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 127-137
Persistent link: https://www.econbiz.de/10009766722
Saved in:
240
Do employees' satisfied customers respond with an satisfactory relationship? : the effects of employees’ satisfaction on customers’ satisfaction and loyalty in a family restaurant...
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
34
(
2013
),
pp. 1-8
Persistent link: https://www.econbiz.de/10009766794
Saved in:
241
Understanding casino experiential attributes : an application to market positioning
Wong, IpKin Anthony
;
Wu, JiaYi Seven
- In:
International journal of hospitality management
35
(
2013
),
pp. 214-224
Persistent link: https://www.econbiz.de/10010225794
Saved in:
242
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
243
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
244
CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia
;
Rodríguez del Bosque, Ignacio A.
- In:
International journal of hospitality management
35
(
2013
),
pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
Saved in:
245
A social media analysis of the contribution of destinations to client satisfaction with hotels
Bulchand-Gidumal, Jacques
;
Melián-González, Santiago
; …
- In:
International journal of hospitality management
35
(
2013
),
pp. 44-47
Persistent link: https://www.econbiz.de/10010225933
Saved in:
246
Trust and outsourcing : do perceptions of trust influence the retention of outsourcing providers in the hospitality industry?
Leeman, Darin
;
Reynolds, Dennis
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 601-608
Persistent link: https://www.econbiz.de/10009503261
Saved in:
247
More than just a cuppa coffee : a multi-dimensional approach towards analyzing the factors that define place attachment
Tumanan, Mary Anne R.
;
Lansangan, Joseph Ryan G.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 529-534
Persistent link: https://www.econbiz.de/10009503289
Saved in:
248
Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 319-328
Persistent link: https://www.econbiz.de/10009503322
Saved in:
249
Predicting partial customer churn using Markov for discrimination for modeling first purchase sequences
Miguéis, Vera L.
;
Van den Poel, Dirk
;
Camanho, A. S.
; …
-
2012
Persistent link: https://www.econbiz.de/10009665058
Saved in:
250
Reconciling performance and interpretability in customer churn prediction using ensemble learning based on generalized additive models
De Bock, Koen W.
;
Van den Poel, Dirk
-
2012
Persistent link: https://www.econbiz.de/10009665069
Saved in:
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