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~isPartOf:"Journal of retailing and consumer services"
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Salespeople
43
Verkaufspersonal
42
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
18
Einzelhandel
18
Relationship marketing
18
Retail trade
18
Customer satisfaction
10
Kundenzufriedenheit
10
Selling
9
Verkauf
9
Arbeitsverhalten
8
Work behaviour
8
Dienstleistungsqualität
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Service quality
7
Customer service
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Gender
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Geschlecht
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Kundenservice
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Theorie
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Theory
5
Arbeitsleistung
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Job performance
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Personality psychology
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Persönlichkeitspsychologie
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Salesperson
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Arbeitszufriedenheit
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Experiment
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France
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Frankreich
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Job satisfaction
3
Ladengestaltung
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Organizational behaviour
3
Sales
3
Sales promotion
3
Showrooming
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Store design
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Arndt, Aaron D.
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Echchakoui, Saïd
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Hur, Won-Moo
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Park, Hyewon
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Poujol, Juliet F.
2
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Andersson, Pernille K.
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Arndt, Aaron
1
Auh, Seigyoung
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Bogomolova, Svetlana
1
Boulbry, Ga͏e͏̈lle
1
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1
Caruso, William
1
Castaldo, Sandro
1
Cervellon, Marie-Cécile
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Chandwani, Rajesh
1
Chebat, Jean-Charles
1
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Choo, Ho Jung
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Cohen, Justin
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Di Mascio, Rita
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Journal of retailing and consumer services
The journal of personal selling & sales management : JPSSM
152
Industrial marketing management : the international journal for industrial and high-tech firms
150
Journal of business research : JBR
108
The journal of business & industrial marketing
76
Journal of personal selling & sales management
75
Journal of the Academy of Marketing Science
58
Journal of marketing
37
Journal of business-to-business marketing
32
SpringerLink / Bücher
28
The service industries journal
28
Journal of marketing theory and practice
25
Journal of retailing
23
Journal of business ethics : JOBE
20
Journal of marketing education : JME
20
Journal of marketing research : JMR
19
European journal of marketing : EJM
18
The Oxford handbook of strategic sales and sales management
15
International journal of retail & distribution management
14
Psychology & marketing
14
Journal of marketing theory and practice : JMTP
13
Journal of service research
12
Journal of service research : JSR
12
Marketing letters : a journal of research in marketing
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
European journal of marketing
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of marketing channels : ... distribution systems, strategy, and management
10
Marketing intelligence & planning
10
Harvard-Business-Manager : das Wissen der Besten
9
International journal of hospitality management
9
Journal of managerial issues : JMI
9
Journal of strategic marketing
9
Sales management : a multinational perspective
9
Asia Pacific journal of marketing and logistics
8
Harvard business review : HBR
8
Journal of marketing management : MM
8
Journal of marketing research
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
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ECONIS (ZBW)
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1
Do sales control systems affect service-sales ambidexterity and salesperson performance? : a job demands-resources perspective
Fujii, Makoto
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014462161
Saved in:
2
Contribution of sales control in salespeople's creative selling : work engagement as a mediator
Park, Hyewon
;
Hur, Won-Moo
;
Kang, Seongho
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372536
Saved in:
3
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
4
The impact of channel integration on consumers' channel preferences : do showrooming and webrooming behaviors matter?
Goraya, M. Awais Shakir
;
Zhu, Jing
;
Akram, Muhammad Shakaib
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169703
Saved in:
5
Gender's moderating role in the relationship between organisational form and performance in the Spanish supermarket industry
Vázquez-Suárez, Luis
;
Mejía-Vásquez, Pericles Ramón
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209457
Saved in:
6
Longitudinal analysis versus cross-sectional analysis in assessing the factors influencing shoppers' impulse purchase behavior : do the store ambience and salesperson interactions...
Katakam, Bharath Shashanka
;
Bhukya, Ramulu
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581927
Saved in:
7
Price versus service : can retailers beat showrooming with competence?
Schneider, Patricia J.
;
Zielke, Stephan
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581935
Saved in:
8
Mobile-assisted showroomers : understanding their purchase journey and personalities
Fiestas, Jorge Carlos
;
Tuzovic, Sven
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012430680
Saved in:
9
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
10
Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan
;
Vu Thanh Ngan
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
Saved in:
11
Does managing customer accounts receivable impact customer relationships, and sales performance? : an empirical investigation
Singh, Ramendra Pratap
;
Singh, Ramendra
;
Mishra, Prashant
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502649
Saved in:
12
Competitive (versus loyal) showrooming : an application of the push-pull-mooring framework
Frasquet Deltoro, Marta
;
Miquel-Romero, Maria-Jose
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648927
Saved in:
13
"How does customer perception of salespeople influence the relationship? A study in an emerging economy"
Arditto, Luis
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238384
Saved in:
14
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
15
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
Saved in:
16
Competent or threatening? : when looking like a "salesperson" is disadvantageous
Arndt, Aaron D.
;
Evans, Kenneth R.
;
Zahedi, Ziniya
; …
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 166-176
Persistent link: https://www.econbiz.de/10011995554
Saved in:
17
Judging by the wristwatch : salespersons' responses to status signals and stereotypes of luxury clients
Cervellon, Marie-Cécile
;
Poujol, Juliet F.
;
Tanner, John F.
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 191-201
Persistent link: https://www.econbiz.de/10012115082
Saved in:
18
How store attributes impact shoppers' loyalty in emerging countries : an investigation in the Indian retail sector
Grosso, Monica
;
Castaldo, Sandro
;
Grewal, Anjana
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 117-124
Persistent link: https://www.econbiz.de/10011801826
Saved in:
19
The moderating effect of managers' leadership behavior on salespeople's self-efficacy
Vieira, Valter Afonso
;
Perin, Marcelo Gattermann
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 150-162
Persistent link: https://www.econbiz.de/10011801890
Saved in:
20
Help welcome or not : understanding consumer shopping motivation in curated fashion retailing
Sebald, Anna Kathrin
;
Jacob, Frank
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 188-203
Persistent link: https://www.econbiz.de/10011801917
Saved in:
21
The role of identification in frontline employee decision-making
Di Mascio, Rita
;
Fatima, Johra
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 131-138
Persistent link: https://www.econbiz.de/10011883182
Saved in:
22
Assessing the sales effectiveness of differently located endcaps in a supermarket
Tan, Pei Jie
;
Corsi, Armando
;
Cohen, Justin
;
Sharp, Anne
; …
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 200-208
Persistent link: https://www.econbiz.de/10011883199
Saved in:
23
Internet Channel Cannibalization and its influence on salesperson performance outcomes in an emerging economy context
Sharma, Dheeraj
;
Pandey, S.K.
;
Chandwani, Rajesh
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 179-189
Persistent link: https://www.econbiz.de/10011929954
Saved in:
24
Not all adaptive selling to omni-consumers is influential : the moderating effect of product type
Yurova, Yuliya
;
Rippé, Cindy B.
;
Weisfeld-Spolter, Suri
; …
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 271-277
Persistent link: https://www.econbiz.de/10011629299
Saved in:
25
Relationship between sales force reputation and customer behavior : role of experiential value added by sales force
Echchakoui, Saïd
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 54-66
Persistent link: https://www.econbiz.de/10011433763
Saved in:
26
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
27
Influence of salespersons' nonverbal communication cues on consumer shopping behaviour
Gopal, Das
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 199-206
Persistent link: https://www.econbiz.de/10011528634
Saved in:
28
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
29
Customers' choice of a salesperson during the initial sales encounter
Lieven, Theo
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 109-116
Persistent link: https://www.econbiz.de/10011556634
Saved in:
30
Drivers of sales force equity in the service industry
Echchakoui, Saïd
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 140-153
Persistent link: https://www.econbiz.de/10011388113
Saved in:
31
Deviant behavior in retail, when sales associates "go bad"! : examining the relationship between thr work-family interface, job, stress, and salesperson deviance
Swimberghe, Krist
;
Jones, Robert Paul
;
Darrat, Mahmoud
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 424-431
Persistent link: https://www.econbiz.de/10010388560
Saved in:
32
Storytelling during retail sales encounters
Gilliam, David A.
;
Zablah, Alex R.
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 488-494
Persistent link: https://www.econbiz.de/10009768987
Saved in:
33
The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Poujol, Juliet F.
;
Siadou-martin, Béatrice
;
Vidal, David
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 429-438
Persistent link: https://www.econbiz.de/10009768994
Saved in:
34
Antecedents of adaptive selling among retail salespeople : a multilevel analysis
Simintiras, Antonis C.
;
Ifie, Kemefasu
;
Watkins, Alan J.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 419-428
Persistent link: https://www.econbiz.de/10009755352
Saved in:
35
A model of retail job characteristics, employee role ambiguity, external customer mind-set, and sales performance
Johlke, Mark C.
;
Iyer, Rajesh
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 58-67
Persistent link: https://www.econbiz.de/10009702209
Saved in:
36
Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.
;
Karande, Kiran
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
Saved in:
37
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
Saved in:
38
Retail salespeople's mimicry of customers : effects on consumer behavior
Jacob, Céline
;
Guéguen, Nicolas
;
Martin, Angélique
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
5
,
pp. 381-388
Persistent link: https://www.econbiz.de/10009299568
Saved in:
39
The impact of new technologies on customer satisfaction and business to business customer relationships : evidence from the soft drinks industry
Ryding, Daniella
- In:
Journal of retailing and consumer services
17
(
2010
)
3
,
pp. 224-228
Persistent link: https://www.econbiz.de/10003978382
Saved in:
40
Can a positive mood counterbalance weak arguments in personal sales conversations?
Bambauer-Sachse, Silke
;
Gierl, Heribert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 190-196
Persistent link: https://www.econbiz.de/10003852519
Saved in:
41
The role of interdependent self-construal in consumers' susceptibility to retail salespersons' influence : a hierarchical approach
Sun, Tao
;
Tai, Zixue
;
Tsai, Ke-chuan
- In:
Journal of retailing and consumer services
16
(
2009
)
5
,
pp. 360-366
Persistent link: https://www.econbiz.de/10003875615
Saved in:
42
Sales associate's appearance : links to consumers' emotions, store image, and purchases
Kim, Jae-eun
;
Ju, Hae Won
;
Johnson, Kim K. P.
- In:
Journal of retailing and consumer services
16
(
2009
)
5
,
pp. 407-413
Persistent link: https://www.econbiz.de/10003875630
Saved in:
43
Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage : the moderating role of...
Darley, William K.
;
Luethge, Denise J.
;
Thatte, Ashish
- In:
Journal of retailing and consumer services
15
(
2008
)
6
,
pp. 469-479
Persistent link: https://www.econbiz.de/10003750764
Saved in:
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