Wu, Jia-Jhou; Kung, Hung Yu; Lin, Tom M.Y. - In: Industrial Management & Data Systems 117 (2017) 6, pp. 1077-1092
Purpose The purpose of this paper is to investigate how customer participation (CP) influences the two contrasting relationship maintenance mechanisms: dedication and constraint, and identifies its antecedents in the context of business-to-business information technology (IT) services....