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Kundenzufriedenheit
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Travel agency
189
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187
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58
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58
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Journal of travel and tourism marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of vacation marketing
2
Service business
2
Tourism management perspectives : TMP
2
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1
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1
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1
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1
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1
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1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
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1
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1
Journal of Asia Pacific business
1
Journal of Islamic marketing
1
Journal of business economics and management
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of information & knowledge management : JIKM
1
Journal of promotion management : JPM
1
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1
Manthan : journal of commerce and management
1
Online reputation management in destination and hospitality : what we know, what we need to know
1
Piccola impresa : rivista internazionale di studi e ricerche
1
Services marketing cases in emerging markets : an asian perspective
1
Theoretical economics letters
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism economics : the business and finance of tourism and recreation
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1
Factors influencing recommendation of sub-Saharan Africa travel products : a Hong Kong-Kenya importance-performance analysis
Choy, Monica W. C.
;
Kamoche, Ken
- In:
Tourism economics : the business and finance of tourism …
28
(
2022
)
4
,
pp. 1101-1128
Persistent link: https://www.econbiz.de/10013267992
Saved in:
2
How online travel reviews sources affect travelers' behavioral intentions? : analysis with source credibility theory
Roy, Gobinda
;
Datta, Biplab
;
Mukherjee, Srabanti
; …
- In:
Tourism planning & development
21
(
2024
)
3
,
pp. 299-329
Persistent link: https://www.econbiz.de/10014511676
Saved in:
3
Specifics of online reputation management of hotel services intermediaries and their role in reputation creation
Kvítková, Zuzana
;
Petrů, Zdenka
- In:
Online reputation management in destination and …
,
(pp. 91-110)
.
2023
Persistent link: https://www.econbiz.de/10014284888
Saved in:
4
Double blades : does a sharing platform benefit from integration to a popular OTA platform?
Li, Chunhong
;
Deng, Lingfei
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014285173
Saved in:
5
Factors affecting consumers' behavioural intention to book travel products online using e-commerce : a case of online travel agencies
Sujood
;
Hamid, Sheeba
;
Bano, Naseem
;
Jameel, Syed Talha
; …
- In:
International journal of electronic business : IJEB
18
(
2023
)
3
,
pp. 269-298
Persistent link: https://www.econbiz.de/10014309281
Saved in:
6
Use and impact of online travel reviews for planning free and easy holidays
Halawani, Yahya Mohamad
;
Soh, Patrick Chin-Hooi
; …
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012799976
Saved in:
7
Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia
Mursid, Ali
;
Wu, Cedric Hsi-Jui
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 628-648
Persistent link: https://www.econbiz.de/10012880208
Saved in:
8
Examining the influential components of tourists' intention to use travel apps : the importance-performance map analysis
Pipatpong Fakfare
;
Noppadol Manosuthi
- In:
Journal of hospitality and tourism insights
6
(
2023
)
3
,
pp. 1144-1168
Persistent link: https://www.econbiz.de/10014364002
Saved in:
9
Customer acceptance of online travel agents in Indonesia
Mohammad Nabil Almunawar
;
Muhammad Anshari
;
Syamimi …
- In:
Journal of Asia Pacific business
23
(
2022
)
3
,
pp. 254-272
Persistent link: https://www.econbiz.de/10013417023
Saved in:
10
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
11
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
12
How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China
Hu, Xiaoping
;
Li, Xi
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 431-459
Persistent link: https://www.econbiz.de/10013358750
Saved in:
13
Identification of travel styles by learning from consumer-generated images in online travel communities
Brusch, Ines
- In:
Information & management : the internat. journal of …
59
(
2022
)
6
,
pp. 1-10
Persistent link: https://www.econbiz.de/10013363427
Saved in:
14
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
Saved in:
15
What makes you continuously use chatbot services? : evidence from Chinese online travel agencies
Li, Lin
;
Lee, Kyung Young
;
Emokpae, Emmanuel
;
Yang, …
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 575-599
Persistent link: https://www.econbiz.de/10012666414
Saved in:
16
SOS to my followers! : the role of marketing communications in reinforcing online travel community value during times of crisis
Oltra González, Itziar
;
Camarero Izquierdo, Carmen
; …
- In:
Tourism management perspectives : TMP
39
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012631583
Saved in:
17
Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
18
Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations
Sun, Sunny
;
Law, Chun Hung Roberts
;
Schuckert, Markus
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146206
Saved in:
19
The effect of online interaction and trust on consumers' value co-creation behavior in the online travel community
Shen, Han
;
Wu, Luorong
;
Yi, Sitong
;
Xue, Lan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 418-428
Persistent link: https://www.econbiz.de/10012289345
Saved in:
20
The effect of service climate and internal marketing on organisational citizenship behaviour and customer orientation of service providers (case of study : travel and tourism agenc...
Oureh, Sara Esmaeil
;
Mokhtaran, Mahrokh
- In:
EuroMed journal of management : EMJM
3
(
2020
)
3/4
,
pp. 196-207
Persistent link: https://www.econbiz.de/10012504166
Saved in:
21
Exploring travellers booking factors through online booking agency
Mohd. Haniff Jedin
;
Kohila Ranjini, Annathurai
- In:
International journal of business information systems : …
35
(
2020
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10012312938
Saved in:
22
A netnographic and regression approach to study customer skepticism towards online travel companies
Kumar, Apoorva
;
Garga, Pawan
- In:
Manthan : journal of commerce and management
7
(
2020
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012291504
Saved in:
23
Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
Saved in:
24
Overall perceived value of a tourism service delivered via different media : a cross-cultural perspective
Sabiote-Ortiz, Carmen M.
;
Frías-Jamilena, Dolores M.
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10011427731
Saved in:
25
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
26
A location analytics method for the utilisation of geotagged photos in travel marketing decision-making
Miah, Shah Jahan
;
Vu, Huy Quan
;
Gammack, John G.
- In:
Journal of information & knowledge management : JIKM
18
(
2019
)
1
,
pp. 1950004-1-1950004-29
Persistent link: https://www.econbiz.de/10012027130
Saved in:
27
Travelers' parasocial interactions in online travel communities
Choi, Sooyoung
;
Kim, Insin
;
Cha, Kyungsoo
;
Suh, Yong-Kun
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10012179492
Saved in:
28
Profiling Italian street travel agencies based on their attitudes towards social media
Del Chiappa, Giacomo
;
Atzeni, Marcello
;
Mei Pung, Jessica
- In:
Piccola impresa : rivista internazionale di studi e ricerche
(
2019
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10012219237
Saved in:
29
Predicting online travel adoption intention of an Indian consumer : a SEM-neural network approach
Koundinya, Chakravarthi
- In:
Theoretical economics letters
9
(
2019
)
2
,
pp. 348-375
Persistent link: https://www.econbiz.de/10012005452
Saved in:
30
Conflict management styles of professional tour guides : a cluster analysis
Caber, Meltem
;
Ünal, Caner
;
Cengizci, Aslıhan Dursun
; …
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 89-97
Persistent link: https://www.econbiz.de/10012007855
Saved in:
31
Do tourists have different motivations for online travel purchasing? : a segmentation of the Russian market
Albayrak, Tahir
;
Dursun, Aslıhan
;
Ünal, Caner
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 432-443
Persistent link: https://www.econbiz.de/10012166087
Saved in:
32
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
33
Investigation of the technology effects of online travel media on virtual travel experience and behavioral intention
Choi, Youngjoon
;
Hickerson, Benjamin
;
Lee, Jin-soo
- In:
Journal of travel and tourism marketing
35
(
2018
)
3
,
pp. 320-335
Persistent link: https://www.econbiz.de/10011886095
Saved in:
34
Digital enablement and its role in internal branding : a case study of HUANYI travel agency
Li, Chunqing
;
Guo, Shuojia
;
Cao, Li
;
Li, Jie
- In:
Industrial marketing management : the international …
72
(
2018
),
pp. 152-160
Persistent link: https://www.econbiz.de/10011887319
Saved in:
35
The impact of perceived security and consumer innovativeness on e-loyalty in online travel shopping
Cui, Feng
;
Lin, Derong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
35
(
2018
)
6
,
pp. 819-834
Persistent link: https://www.econbiz.de/10011918096
Saved in:
36
Social media and customer engagement at Makemytrip.com
Jha, Bidyanand
;
Kshetri, Anita
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 117-136)
.
2017
Persistent link: https://www.econbiz.de/10011537904
Saved in:
37
Trusting me, trusting you : evaluating three forms of trust on an information-rich consumer review website
Duffy, Andrew
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
3
,
pp. 212-220
Persistent link: https://www.econbiz.de/10011695037
Saved in:
38
Web functionality, web content, information security, and online tourism service continuance
Ziqi Liao
;
Shi, Xinping
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 258-263
Persistent link: https://www.econbiz.de/10011747859
Saved in:
39
Do switching barriers exist in the online travel agencies
Huang, Leo
;
Chang, William
;
Chen, Chia-Wen
- In:
Inventi impact: supply chain & logistics
(
2017
)
3
,
pp. 123-129
Persistent link: https://www.econbiz.de/10011754182
Saved in:
40
Investigating the process through which e-servicescape creates e-loyalty in travel and tourism websites
Sreejesh, S.
;
Ponnam, Abhilash
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011669946
Saved in:
41
Why do consumers trust online travel websites? : drivers and outcomes of consumer trust toward online travel websites
Agag, Gomaa M.
;
El-Masry, Ahmed A.
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
3
,
pp. 347-369
Persistent link: https://www.econbiz.de/10011649204
Saved in:
42
In search of patterns among travellers' hotel ratings in TripAdvisor
Banerjee, Snehasish
;
Chua, Alton Y. K.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 125-131
Persistent link: https://www.econbiz.de/10011440041
Saved in:
43
Making reservations online : the impact of consumer-written and system-aggregated user-generated content (UGC) in travel booking websites on consumers’ behavioral intentions
Jin, Seunga Venus
;
Phua, Joe
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011484660
Saved in:
44
Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda
;
Gonc̦alves, Helena Martins
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
Saved in:
45
The roles of website characteristics and social network communities in developing customer e-loyalty in the online travel industry
Elissar, Toufily
;
M., Arcand
;
J., Legault
;
L., Ricard
- In:
Inventi impact: retailing & consumer services
(
2016
)
4
,
pp. 221-231
Persistent link: https://www.econbiz.de/10011675396
Saved in:
46
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
47
The value of trust for travel agencies in achieving customers' attitudinal loyalty
Devece, Carlos
;
Garcia-Agreda, Sergio
; …
- In:
Journal of promotion management : JPM
21
(
2015
)
4
,
pp. 516-529
Persistent link: https://www.econbiz.de/10011433512
Saved in:
48
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
49
Consumer value co-creation in online business : the case of global travel services
Smaliukiene, Rasa
;
Lai, Chi-Shiun
;
Sizovaite, Indre
- In:
Journal of business economics and management
16
(
2015
)
2
,
pp. 325-339
Persistent link: https://www.econbiz.de/10011515954
Saved in:
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