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~subject:"Price competition"
~subject:"Service quality"
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Price competition
Service quality
Switching behaviour
260
Wechselverhalten
260
Consumer behaviour
130
Konsumentenverhalten
130
Theorie
90
Theory
90
Beziehungsmarketing
70
Relationship marketing
70
Switching costs
68
Competition
44
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42
Customer satisfaction
36
Dienstleistungsqualität
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Kundenzufriedenheit
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switching costs
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Switching cost
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Network economics
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Netzwerkökonomik
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Mobile communications
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Mobilkommunikation
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Preisdifferenzierung
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Price discrimination
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Bank
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USA
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switching cost
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Lieferantenmanagement
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Market entry
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Markteintritt
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Chuah, Stephanie Hui-wen
2
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El-Manstrly, Dahlia
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Marimuthu, Malliga
2
Aali, Abdulrahman Yousef al-
1
Al-Karaghouli, Wafi
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Arun Kumar Tarofder
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Dey, Bidit Lal
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Journal of retailing and consumer services
3
Information economics and policy : IEP
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Management research review
2
Asia Pacific journal of marketing and logistics
1
Dynamic games and applications : DGA
1
EuroMed journal of business
1
European management journal
1
Global business review
1
Information systems management
1
International journal of business excellence : IJBEX
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Inventi impact: retailing & consumer services
1
Journal of Asia Business Studies
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of health economics
1
Journal of organizational computing and electronic commerce
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
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1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Psychology & marketing
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Service business
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Telecommunications policy : the international journal of digital economy, data sciences and new media
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ECONIS (ZBW)
40
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1
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
2
The effects of the theory of planned behaviour on the switching propensity of retail banking customers at different critical switching incidents
Georgiou, Maria
;
Daskou, Sofia
;
Anastasiou, Athanasios
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1872-1898
Persistent link: https://www.econbiz.de/10014470748
Saved in:
3
Exploring the switching intention of patients to e-health consultations platforms : blending inertia with push–pull–mooring framework
Dogra, Nikita
;
Bakshi, Shuchita
;
Gupta, Anil
- In:
Journal of Asia Business Studies
17
(
2023
)
1
,
pp. 15-37
Persistent link: https://www.econbiz.de/10014335336
Saved in:
4
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
5
Punitive switching costs and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
Saved in:
6
Generic and branded pharmaceutical pricing : competition under switching costs
Janssen, Aljoscha
- In:
The economic journal : the journal of the Royal …
133
(
2023
)
653
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10014319594
Saved in:
7
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
8
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
9
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
10
Behavior-based price discrimination in a horizontally and vertically differentiated duopoly with switching costs
Umezawa, Masashi
- In:
Information economics and policy : IEP
61
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013482804
Saved in:
11
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
12
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
13
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
14
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
15
Quality provision in hospital markets with demand inertia : the role of patient expectations
Sá, Luís
;
Straume, Odd Rune
- In:
Journal of health economics
80
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013179157
Saved in:
16
The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
Saved in:
17
Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
18
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
19
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
20
Determinants of subscriptions to communications service bundles and their effects on customer retention in Korea
Kim, Moon-koo
;
Park, Myeong-cheol
;
Lee, Duk Hee
;
Park, …
- In:
Telecommunications policy : the international journal …
43
(
2019
)
9
,
pp. 1-12
Persistent link: https://www.econbiz.de/10012250441
Saved in:
21
Positioning and pricing strategies in a market with switching costs and staying costs
Jeong, Yuncheol
;
Maruyama, Masayoshi
- In:
Information economics and policy : IEP
44
(
2018
),
pp. 47-57
Persistent link: https://www.econbiz.de/10012013127
Saved in:
22
Determinants of customer loyalty : a literature review
Karunaratna, A. C.
;
Kumara, P. A. P. Samantha
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 49-73
Persistent link: https://www.econbiz.de/10011936131
Saved in:
23
The asymmetric impact of customer information portability on service competition : evidence from the global wireless industry
Wei, Xiahua
;
Zhu, Kevin
- In:
Production and operations management : the flagship …
27
(
2018
)
5
,
pp. 839-858
Persistent link: https://www.econbiz.de/10011970011
Saved in:
24
Will they pitch or will they switch? : Comparing Chinese and American consumers
Krishen, Anjala S.
;
Hu, Han-Fen
- In:
Psychology & marketing
35
(
2018
)
3
,
pp. 210-219
Persistent link: https://www.econbiz.de/10011970157
Saved in:
25
Does brand personality and perceived product quality play a major role in mobile phone consumers' switching behaviour?
Nikhashemi, S. R.
;
Naser Valaei
;
Arun Kumar Tarofder
- In:
Global business review
18
(
2017
)
3
,
pp. 108-127
Persistent link: https://www.econbiz.de/10011745486
Saved in:
26
Internet banking, customer perceived value and loyalty : the role of switching costs
Rahi, Samar
;
Mazuri Abd Ghani
- In:
Inventi impact: retailing & consumer services
(
2017
)
2
,
pp. 61-67
Persistent link: https://www.econbiz.de/10011752818
Saved in:
27
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
28
Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
Saved in:
29
Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
Saved in:
30
Understanding the formation of e-loyalty based on a dedication-constraint perspective
Hung, I-Hua
;
Chou, Shih-Wei
- In:
Journal of organizational computing and electronic commerce
27
(
2017
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10011671828
Saved in:
31
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
32
A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis
Ram, Jiwat
;
Wu, Ming-Lu
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
4
,
pp. 616-633
Persistent link: https://www.econbiz.de/10011622557
Saved in:
33
A mediating and multigroup analysis of customer loyalty
Picón-Berjoyo, Araceli
;
Ruiz-Moreno, Carolina
;
Castro, …
- In:
European management journal
34
(
2016
)
6
,
pp. 701-713
Persistent link: https://www.econbiz.de/10011625096
Saved in:
34
Factors affecting customer loyalty for mobile telecommunication industry
Shafei, Ingy
;
Tabaa, Hazem
- In:
EuroMed journal of business
11
(
2016
)
3
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011609003
Saved in:
35
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
36
Research on customer switching behavior in the service industry
Chuang, Yi-Fei
;
Tai, Yang-Fei
- In:
Management research review
39
(
2016
)
8
,
pp. 925-939
Persistent link: https://www.econbiz.de/10011534320
Saved in:
37
Enemies of cloud services usage : inertia and switching costs
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Service business
10
(
2016
)
2
,
pp. 447-467
Persistent link: https://www.econbiz.de/10011722330
Saved in:
38
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
39
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
40
Dynamic price competition with switching costs
Fabra, Natalia
;
García, Alfredo
- In:
Dynamic games and applications : DGA
5
(
2015
)
4
,
pp. 540-567
Persistent link: https://www.econbiz.de/10011547281
Saved in:
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