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Search: subject_exact:"Customer satisfaction"
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Subject
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USA
Customer satisfaction
13,584
Kundenzufriedenheit
13,384
Service quality
6,081
Dienstleistungsqualität
6,052
Beziehungsmarketing
5,305
Relationship marketing
5,300
Consumer behaviour
5,297
Konsumentenverhalten
5,294
customer satisfaction
1,235
Satisfaction
1,033
Arbeitszufriedenheit
991
Job satisfaction
982
Customer service
977
Kundenservice
972
Online retailing
970
Online-Handel
970
Qualitätsmanagement
913
Quality management
866
Holiday behaviour
825
Urlaubsverhalten
825
Electronic Commerce
786
Emotion
770
E-commerce
766
Beschwerdemanagement
758
Complaint management
758
Confidence
682
Vertrauen
682
Verbraucherzufriedenheit
659
Einzelhandel
654
Markenimage
640
Retail trade
640
Brand image
639
Hotel industry
636
Hotellerie
635
Tourismus
624
Brand management
621
Markenführung
620
Tourism
619
service quality
612
satisfaction
592
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Undetermined
62
Free
13
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Article
414
Book / Working Paper
46
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Article in journal
386
Aufsatz in Zeitschrift
386
Aufsatz im Buch
27
Book section
27
Graue Literatur
20
Non-commercial literature
20
Arbeitspapier
13
Working Paper
13
Hochschulschrift
10
Thesis
9
Case study
6
Fallstudie
6
Collection of articles written by one author
3
Guidebook
3
Ratgeber
3
Sammlung
3
Aufsatzsammlung
2
Company information
2
Firmeninformation
2
Umfrage
2
Biografie
1
Biography
1
Collection of articles of several authors
1
Dissertation u.a. Prüfungsschriften
1
Reprint
1
Sammelwerk
1
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Language
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English
450
German
9
Undetermined
2
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All
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Botti, Simona
3
Crotts, John C.
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Homburg, Christian
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Cahill, David L.
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
Cho, Yoon C.
2
Cobanoglu, Cihan
2
Coleman, Linda
2
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Institution
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
National Bureau of Economic Research
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
Published in...
All
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
The service industries journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Working paper / National Bureau of Economic Research, Inc.
3
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Source
All
ECONIS (ZBW)
455
USB Cologne (EcoSocSci)
4
RePEc
1
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151
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151
Explaining satisfaction in double deviation scenarios : the effects of anger and distributive justice
Casado-DÃaz, Ana B.
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003377682
Saved in:
152
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
153
Does patient trust promote better care?
Dwyer, Debra Sabatini
;
Liu, Hong
;
Rizzo, John A.
- In:
Applied economics
44
(
2012
)
16/18
,
pp. 2283-2295
Persistent link: https://www.econbiz.de/10009572742
Saved in:
154
Linking servicescape to customer satisfaction : exploring the role of competitive strategy
Miles, Patti
;
Miles, Grant
;
Cannon, Alan
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 772-795
Persistent link: https://www.econbiz.de/10009572748
Saved in:
155
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
156
Validation of Eventserv-Short : a brief measure of customer satisfaction with game day services
Martin, David S.
;
Howell, Ryan
;
Newman, Christopher
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 386-398
Persistent link: https://www.econbiz.de/10009581783
Saved in:
157
A mixed method approach to understanding the role of emotions and sensual delight in dining experience
Arora, Raj
- In:
The journal of consumer marketing
29
(
2012
)
5
,
pp. 333-343
Persistent link: https://www.econbiz.de/10009582032
Saved in:
158
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
159
Some people just want to read : the roles of age, interactivity, and perceived usefulness of print in the consumption of digital information products
Kirk, Colleen P.
;
Chiagouris, Larry
;
Gopalakrishna, Pradeep
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 168-178
Persistent link: https://www.econbiz.de/10009507877
Saved in:
160
Are consumers with disabilities receiving the services they need?
Goodrich, Kendall
;
Ramsey, Rosemary
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 89-97
Persistent link: https://www.econbiz.de/10009507893
Saved in:
161
Evaluation of segment attractiveness by risk-adjusted market potential : first-time vs. repeat visitors
Shani, Amir
;
Reichel, Arie
;
Croes, Robertico
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
2
,
pp. 166-177
Persistent link: https://www.econbiz.de/10009509151
Saved in:
162
The relationship between web quality and user satisfaction : the moderating effects of security and content
Natarajan, Vivek S.
;
Parayitam, Satyanarayana
;
Sharma, …
- In:
International journal of business excellence
5
(
2012
)
1/2
,
pp. 52-76
Persistent link: https://www.econbiz.de/10009425537
Saved in:
163
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
164
Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson
;
Diana, Mark L.
;
Ford, Eric W.
; …
- In:
Health care management review : HCM review
37
(
2012
)
1
,
pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
Saved in:
165
The mall as bazaar : how kiosks influence consumer shopping behaviour
Runyan, Rodney
;
Kim, Jung-hwan
;
Baker, Julie
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 85-102
Persistent link: https://www.econbiz.de/10009489009
Saved in:
166
Using dissatisfied customers as a source for innovative service ideas
Duverger, Philippe
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
4
,
pp. 537-563
Persistent link: https://www.econbiz.de/10009664095
Saved in:
167
Generation Y consumers : key restaurant attributes affecting positive and negative experiences
Harrington, Robert J.
;
Ottenbacher, Michael C.
;
Staggs, Ann
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
4
,
pp. 431-449
Persistent link: https://www.econbiz.de/10009664109
Saved in:
168
The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth
Berezina, Katerina
;
Cobanoglu, Cihan
;
Miller, Brian L.
; …
- In:
International journal of contemporary hospitality management
24
(
2012
)
7
,
pp. 991-1010
Persistent link: https://www.econbiz.de/10009666529
Saved in:
169
Satisfaction in the context of customer co-production : a behavioral involvement perspective
Hunt, David M.
;
Geiger-Oneto, Stephanie
;
Varca, Philip E.
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
5
,
pp. 347-356
Persistent link: https://www.econbiz.de/10009668450
Saved in:
170
The mediating effect of place attachment on the relationship between festival satisfaction and loyalty to the festival hosting destination
Lee, Jenny Jiyeon
;
Kyle, Gerard
;
Scott, David
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
6
,
pp. 754-767
Persistent link: https://www.econbiz.de/10009669627
Saved in:
171
The moderating influence of broad-scope trust on customer-seller relationships
Hansen, Torben
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 350-364
Persistent link: https://www.econbiz.de/10009547317
Saved in:
172
Social presence and service satisfaction : the moderating role of cultural value-orientation
He, Yi
;
Chen, Qimei
;
Alden, Dana
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
2
,
pp. 170-176
Persistent link: https://www.econbiz.de/10009548799
Saved in:
173
Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Steven, Adams B.
;
Yan, Dong
;
Dresner, Martin
- In:
Transportation research / E : an international journal
48
(
2012
)
4
,
pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
Saved in:
174
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
175
How do individual personality traits (D) influence perceived satisfaction with service for college students (C) in a casual restaurant setting (I)? : the CID framework
Jin, Naehyun
;
Lee, Seoki
;
Gopalan, Ram
- In:
Journal of hospitality marketing & management
21
(
2012
)
5/6
,
pp. 591-616
Persistent link: https://www.econbiz.de/10009621101
Saved in:
176
Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael
;
Decker, Reinhold
- In:
Quantitative marketing and marketing management : …
,
(pp. 401-422)
.
2012
Persistent link: https://www.econbiz.de/10009621746
Saved in:
177
Impact of restaurant experience on brand image and customer loyalty : moderating role of dining motivation
Jin, Naehyun Paul
;
Lee, Sangmook
;
Huffman, Lynn
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 532-551
Persistent link: https://www.econbiz.de/10009627539
Saved in:
178
Environmental governance of enterprises and their economic upshot through corporate reputation and customer satisfaction
Tang, Ailie K. Y.
;
Lai, Kee-hung
;
Cheng, T. C. E.
- In:
Business strategy and the environment
21
(
2012
)
6
,
pp. 401-411
Persistent link: https://www.econbiz.de/10009630266
Saved in:
179
Understanding the league sport participation experience utilizing the critical incident technique
Ruihley, Brody J.
;
Greenwell, T. Christopher
- In:
Sport marketing quarterly : preferred journal of the …
21
(
2012
)
1
,
pp. 32-42
Persistent link: https://www.econbiz.de/10009531612
Saved in:
180
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Lee, Hye-rin
;
Kim, Woon Gon
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
Saved in:
181
Accounting for customer satisfaction in measuring hotel efficiency : evidence from the US hotel industry
Assaf, A. Georges
;
Magnini, Vincent
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 642-647
Persistent link: https://www.econbiz.de/10009544329
Saved in:
182
The role of purchase decision involvement in a special event
Bojanic, David C.
;
Warnick, Rodney B.
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
3
,
pp. 357-366
Persistent link: https://www.econbiz.de/10009547182
Saved in:
183
US male generational cohorts : retail format preferences, desired retail attributes, satisfaction and loyalty
Brosdahl, Deborah J. C.
;
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 545-552
Persistent link: https://www.econbiz.de/10009655513
Saved in:
184
Patient satisfaction and organizational impact : a hierarchical linear modeling approach
Otani, Koichiro
;
Kim, B. Joon
;
Waterman, Brian
; …
- In:
Health marketing quarterly
29
(
2012
)
3
,
pp. 256-269
Persistent link: https://www.econbiz.de/10009657662
Saved in:
185
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
186
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
187
Antecedents and consequences of customers' menu choice in an authentic Chinese restaurant context
Ryu, Kisang
;
Zhong, Yan
- In:
Journal of hospitality marketing & management
21
(
2012
)
7/8
,
pp. 852-871
Persistent link: https://www.econbiz.de/10009688551
Saved in:
188
Auditor-client compatibility and corporate governance effectiveness : an empirical analysis
Abdel-Meguid, Ahmed M.
- In:
International journal of corporate governance : IJCG
3
(
2012
)
1
,
pp. 19-45
Persistent link: https://www.econbiz.de/10009697038
Saved in:
189
A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon
;
Petrochuk, Michael
- In:
Health marketing quarterly
29
(
2012
)
4
,
pp. 303-310
Persistent link: https://www.econbiz.de/10009714050
Saved in:
190
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
191
Consumer spending and customer satisfaction : untying the knot
Sephton, Peter S.
- In:
Economics research international
(
2012
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010349628
Saved in:
192
An experimental investigation of regulatory orientation and post-choice regret in online product selection
Church, E. Mitchell
;
Iyer, Lakshmi S.
- In:
Journal of electronic commerce research : JECR
13
(
2012
)
4
,
pp. 289-304
Persistent link: https://www.econbiz.de/10009728090
Saved in:
193
Considering the continuity of payments for customers in a bank's recovery or resolution
Carter, Emma
- In:
Quarterly bulletin / Bank of England
52
(
2012
)
2
,
pp. 147-153
Persistent link: https://www.econbiz.de/10009728866
Saved in:
194
On the value relevance of customer satisfaction : multiple drivers and multiple markets
Raithel, Sascha
;
Sarstedt, Marko
;
Scharf, Sebastian M.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
4
,
pp. 509-525
Persistent link: https://www.econbiz.de/10009566399
Saved in:
195
Customer relationship management, exit-voice-loyalty, and satisfaction : the case of public schools
Bejou, Azam
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
2
,
pp. 57-71
Persistent link: https://www.econbiz.de/10009567441
Saved in:
196
Customer creation of service products : role of frustration in customer evaluations
Guchait, Priyanko
;
Namasivayam, Karthik
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 216-224
Persistent link: https://www.econbiz.de/10009568242
Saved in:
197
The dynamics of satisfaction and loyalty after relational transgressions
Blocker, Christopher P.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 94-101
Persistent link: https://www.econbiz.de/10009568253
Saved in:
198
The effectiveness of online shopping characteristics and well-designed websites on satisfaction
Luo, Jifeng
;
Ba, Sulin
;
Zhang, Han
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1131-1144
Persistent link: https://www.econbiz.de/10009680775
Saved in:
199
The strategic analysis of online customers' repeat purchase intentions
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
Journal of targeting, measurement and analysis for marketing
20
(
2012
)
3/4
,
pp. 203-211
Persistent link: https://www.econbiz.de/10009702566
Saved in:
200
Bridging the gap between employees and customers
Oajkey, James L.
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1094-1113
Persistent link: https://www.econbiz.de/10009615218
Saved in:
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