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Dienstleistungssektor
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Journal of business research : JBR
The service industries journal
270
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
SpringerLink / Bücher
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
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45
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36
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33
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31
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30
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Services marketing quarterly
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ECONIS (ZBW)
95
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95
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1
The role of services in creating brand loyalty for B2B manufacturers
Raddats, Chris
;
Roper, Stuart
;
Ashman, Rachel
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014549097
Saved in:
2
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
3
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
4
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
5
A brief history of service innovation : the evolution of past, present, and future of service innovation
Marvi, Reza
;
Mahavarpour, Nasrin
;
Foroudi, Pantea
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014299256
Saved in:
6
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
7
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
8
Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships
Homayounfard, Amir
;
Zaefarian, Ghasem
- In:
Journal of business research : JBR
139
(
2022
),
pp. 1284-1302
Persistent link: https://www.econbiz.de/10013194363
Saved in:
9
In-home service consumption : a systematic review, integrative framework and future research agenda
Tsiotsou, Rodoula H.
;
Boukis, Achilleas
- In:
Journal of business research : JBR
145
(
2022
),
pp. 49-64
Persistent link: https://www.econbiz.de/10013197878
Saved in:
10
Explore how SME family businesses of travel service industry use market knowledge for product innovation
Chen, Kuan-Yang
;
Huan, Tzung-cheng
- In:
Journal of business research : JBR
151
(
2022
),
pp. 519-530
Persistent link: https://www.econbiz.de/10013459877
Saved in:
11
Digital services and competitive advantage : strengthening the links between RBV, KBV, and innovation
Cuthbertson, Richard W.
;
Furseth, Peder Inge
- In:
Journal of business research : JBR
152
(
2022
),
pp. 168-176
Persistent link: https://www.econbiz.de/10013493969
Saved in:
12
Role of big data analytics capabilities to improve sustainable competitive advantage of MSME service firms during COVID-19 : a multi-theoretical approach
Behl, Abhishek
;
Gaur, Jighyasu
;
Pereira, Vijay
;
Yadav, …
- In:
Journal of business research : JBR
148
(
2022
),
pp. 378-389
Persistent link: https://www.econbiz.de/10013325494
Saved in:
13
Profiling exporting SMEs : the role of innovation-orientation
Ramdani, Boumediene
;
Belaid, Fateh
;
Boukrami, Elias
- In:
Journal of business research : JBR
149
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013325532
Saved in:
14
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
15
Investigating the relationship between innovation strategy and performance
Kahn, Kenneth B.
;
Candi, Marina
- In:
Journal of business research : JBR
132
(
2021
),
pp. 56-66
Persistent link: https://www.econbiz.de/10012581560
Saved in:
16
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
17
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
18
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
19
Servitization through open service innovation in family firms : exploring the ability-willingness paradox
Rondi, Emanuela
;
De Massis, Alfredo
;
Kraus, Sascha
- In:
Journal of business research : JBR
135
(
2021
),
pp. 436-444
Persistent link: https://www.econbiz.de/10012647887
Saved in:
20
How do non-innovative firms start innovation and build legitimacy? : the case of professional service firms
Villani, Elisa
;
Linder, Christian
;
Lechner, Christian
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 614-625
Persistent link: https://www.econbiz.de/10012665749
Saved in:
21
Tactical termination of contractual services : an analysis of the phenomenon and its determinants
Hagebölling, Mona
;
Seegebarth, Barbara
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 170-181
Persistent link: https://www.econbiz.de/10012665754
Saved in:
22
Service products and productization
Wirtz, Jochen
;
Fritze, Martin Paul
;
Jaakkola, Elina
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 411-421
Persistent link: https://www.econbiz.de/10012665779
Saved in:
23
How does customer involvement in service innovation motivate service innovation performance? : the roles of relationship learning and knowledge absorptive capacity
Xie, Xuemei
;
Wang, Hongwei
;
García, Javier Sendra
- In:
Journal of business research : JBR
136
(
2021
),
pp. 630-643
Persistent link: https://www.econbiz.de/10012663243
Saved in:
24
Service networks for sustainable business : a dynamic evolution analysis over half a century
Wang, Xinxin
;
Xu, Zeshui
;
Qin, Yong
;
Škare, Marinko
- In:
Journal of business research : JBR
136
(
2021
),
pp. 543-557
Persistent link: https://www.econbiz.de/10012663250
Saved in:
25
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
26
How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector?
Flowers, Stephen
;
Meyer, Martin
- In:
Journal of business research : JBR
119
(
2020
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012416947
Saved in:
27
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
28
Customer engagement, consumption and firm performance in a multi-actor service eco-system : the moderating role of resource integration
Ho, Mia Hsiao-Wen
;
Chung, Henry F. L.
;
Kingshott, Russel
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 557-566
Persistent link: https://www.econbiz.de/10012417377
Saved in:
29
Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems : a service-dominant logic perspective
Peltier, James
;
Dahl, Andrew J.
;
Swan, Eric L.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 724-734
Persistent link: https://www.econbiz.de/10012417390
Saved in:
30
Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
Saved in:
31
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
Saved in:
32
Building dynamic service analytics capabilities for the digital marketplace
Akter, Shahriar
;
Motamarri, Saradhi
;
Hani, Umme
;
Shams, Riad
- In:
Journal of business research : JBR
118
(
2020
),
pp. 177-188
Persistent link: https://www.econbiz.de/10012288587
Saved in:
33
Configuring effective client-adviser interactions
Leischnig, Alexander
;
Kasper-Brauer, Kati
;
Thornton, …
- In:
Journal of business research : JBR
115
(
2020
),
pp. 234-240
Persistent link: https://www.econbiz.de/10012271131
Saved in:
34
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
35
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
36
Chinese and Irish professional service firms compared : linking HPWS, organizational coordination, and firm performance
Fu, Na
;
Bosak, Janine
;
Flood, Patrick C.
;
Ma, Qinhai
- In:
Journal of business research : JBR
95
(
2019
),
pp. 266-276
Persistent link: https://www.econbiz.de/10011979945
Saved in:
37
SMEs' internationalisation : when does innovation matter?
Saridakis, George
;
Idris, Bochra
;
Hansen, Jared M.
; …
- In:
Journal of business research : JBR
96
(
2019
),
pp. 250-263
Persistent link: https://www.econbiz.de/10011980962
Saved in:
38
Multiplex value cocreation in unique service exchanges
Razmdoost, Kamran
;
Alinaghian, Leila
;
Smyth, Hedley J.
- In:
Journal of business research : JBR
96
(
2019
),
pp. 277-286
Persistent link: https://www.econbiz.de/10011980996
Saved in:
39
Does offshore outsourcing impact home employment? : evidence from service multinationals
Driffield, Nigel L.
;
Pereira, Vijay
;
Temouri, Yama
- In:
Journal of business research : JBR
103
(
2019
),
pp. 448-459
Persistent link: https://www.econbiz.de/10012104298
Saved in:
40
Make-or-buy configurational approaches in product-service ecosystems and performance
Bustinza, Oscar F.
;
Lafuente, Esteban
;
Rabetino, Rodrigo
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 393-401
Persistent link: https://www.econbiz.de/10012105055
Saved in:
41
Servitization of global service network actors : a contingency framework for matching challenges and strategies in service transition
Reim, Wiebke
;
Sjödin, Rönnberg David
;
Parida, Vinit
- In:
Journal of business research : JBR
104
(
2019
),
pp. 461-471
Persistent link: https://www.econbiz.de/10012105063
Saved in:
42
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
Saved in:
43
Enabling value co-creation with consumers as a driver of business performance : a dual perspective of Polish manufacturing and service SMEs
Zaborek, Piotr
;
Mazur, Jolanta
- In:
Journal of business research : JBR
104
(
2019
),
pp. 541-551
Persistent link: https://www.econbiz.de/10012105193
Saved in:
44
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
45
Internationalization speed, resources and performance : evidence from Indian software industry
Jain, Naveen Kumar
;
Celo, Sokol
;
Kumar, Vikas
- In:
Journal of business research : JBR
95
(
2019
),
pp. 26-37
Persistent link: https://www.econbiz.de/10011979733
Saved in:
46
Triadic relationships in the context of services for animal companions
Rötzmeier-Keuper, Julia
;
Hendricks, Jennifer
; …
- In:
Journal of business research : JBR
85
(
2018
),
pp. 295-303
Persistent link: https://www.econbiz.de/10011815549
Saved in:
47
Developing a film-based service experience blueprinting technique
Pöppel, Jürgen
;
Finsterwalder, Jörg
;
Laycock, Rebecca A.
- In:
Journal of business research : JBR
85
(
2018
),
pp. 459-466
Persistent link: https://www.econbiz.de/10011815618
Saved in:
48
Alliances of service firms and manufacturers : relations and configurations of entrepreneurial orientation and hybrid innovation
Bouncken, Ricarda B.
;
Ratzmann, Martin
;
Pesch, Robin
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 190-197
Persistent link: https://www.econbiz.de/10011881737
Saved in:
49
Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas
- In:
Journal of business research : JBR
86
(
2018
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
Saved in:
50
Uncovering configurations of HRM service provider intellectual capital and worker human capital for creating high HRM service value using fsQCA
Meijerink, Jeroen
;
Bondarouk, Tanya
- In:
Journal of business research : JBR
82
(
2018
),
pp. 31-45
Persistent link: https://www.econbiz.de/10011771738
Saved in:
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