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Customer value
47
Kundenwert
47
Consumer behaviour
36
Konsumentenverhalten
36
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
16
Kundenzufriedenheit
16
Betriebliche Wertschöpfung
13
Value creation
13
Dienstleistungsqualität
11
Service quality
11
Einzelhandel
9
Retail trade
9
Customer integration
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Kundenintegration
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Marketing management
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Marketingmanagement
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Social values
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Soziale Werte
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Value co-creation
6
Brand management
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Markenführung
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Hedonic value
4
Mobile communications
4
Mobilkommunikation
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Online retailing
4
Online-Handel
4
Satisfaction
4
Brand image
3
Customer loyalty
3
Customer perceived value
3
Customer service
3
Food retailing
3
Kundenservice
3
Lebensmitteleinzelhandel
3
Markenimage
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Perceived value
3
Retailing
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47
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Itani, Omar S.
2
Rintamäki, Timo
2
Aguilar-Illescas, Rocío
1
Ahrholdt, Dennis C.
1
Akbarabadi, Mina
1
Anaya-Sánchez, Rafael
1
Andersson, Pernille K.
1
Atulkhar, Sunil
1
Babin, Barry J.
1
Baumann, Chris
1
Bu, Yi
1
Camp, Kerri
1
Carlson, Jamie
1
Castéran, Herbert
1
Chaudhuri, Arjun
1
Chen, Ching-fu
1
Chen, Hang
1
Chen, Shu-Ching
1
Chen, Shu-ching
1
Chen, Yanhong
1
Cliquet, Gérard
1
Das, Gopal
1
Davis, Lizhu
1
Dequan, Zheng
1
Dong, Xuebing
1
Ekinci, Yuksel
1
El Haddad, Rania
1
El-Adly, Mohammed Ismail
1
Fazal-e-Hasan, Syed
1
Fellesson, Markus
1
Goi, Chai Lee
1
Gray, David
1
Guan, Zhenzhong
1
Gummerus, Johanna
1
Harman, David M.
1
Ho, Hillbun
1
Hodges, Nancy
1
Hosseini, Monireh
1
Hsieh, C. Y.
1
Hu, JiaJing
1
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Journal of retailing and consumer services
Journal of business research : JBR
88
Industrial marketing management : the international journal for industrial and high-tech firms
86
International journal of hospitality management
31
The service industries journal
28
SpringerLink / Bücher
27
Journal of marketing
26
The journal of business & industrial marketing
26
Journal of the Academy of Marketing Science
25
Journal of marketing management : MM
18
Marketing theory
18
Journal of service research : JSR
17
Journal of strategic marketing
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
The journal of services marketing
17
Gabler Edition Wissenschaft
16
International journal of contemporary hospitality management
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Journal of revenue and pricing management
16
Journal of service management
16
Handbook of research on customer equity in marketing
14
Journal of creating value
14
Journal of marketing research : JMR
14
Service business
13
Technological forecasting & social change : an international journal
13
The journal of product & brand management
13
Tourism management : research, policies, practice
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
Marketing Science
12
Creating and managing superior customer value
11
Harvard business review : HBR
11
Innovation in pricing : contemporary theories and best practices
11
Journal of marketing analytics : JMA
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Business horizons
10
International journal of electronic customer relationship management : IJECRM
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Cogent business & management
9
European journal of marketing : EJM
9
European management journal
9
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ECONIS (ZBW)
47
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1
From traditional to transformed : examining the pre- and post-COVID consumers' shopping mall experiences
Mortimer, Gary
;
Osorio Andrade, María Lucila
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014460814
Saved in:
2
From redesign to revenue : measuring the effects of servicescape remodeling on customer lifetime value
Valentini, Tony
;
Roederer, Claire
;
Castéran, Herbert
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462312
Saved in:
3
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
4
Exploring the roles of vlogger characteristics and video attributes on followers' value perceptions and behavioral intention
Lu, Hsiao-Han
;
Chen, Ching-fu
;
Tai, Yi-Wen
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462368
Saved in:
5
More gain, more give? : the impact of brand community value on users' value co-creation
Liao, Junyun
;
Pang, Jiecong
;
Dong, Xuebing
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364053
Saved in:
6
Estimating travellers' value when purchasing auxiliary services in the airline industry based on the RFM model
Chen, Yanhong
;
Liu, Luning
;
Dequan, Zheng
;
Li, Bin
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014364543
Saved in:
7
Do supermarkets' emails have any value for their customers? : the effect of emails' content and interestingness on customers' attitude and engagement
Rodriguez, Virginie
;
Sangle-Ferriere, Marion
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014371703
Saved in:
8
The development and validation of a scale to measure perceived value of mobile commerce (MVAL-SCALE)
Omkar Dastane
;
Goi, Chai Lee
;
Rabbanee, Fazlul
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014265704
Saved in:
9
Identifying multi-channel value co-creator groups in the banking industry
Hosseini, Monireh
;
Shajari, Sepideh
;
Akbarabadi, Mina
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169723
Saved in:
10
Influencer marketing : homophily, customer value co-creation behaviour and purchase intention
Bu, Yi
;
Parkinson, Joy
;
Thaichon, Park
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013209657
Saved in:
11
Reconceptualizing value creation : exploring the role of goal congruence in the co-creation process
Sheng, Margaret L.
;
Natalia, Natalia
;
Hsieh, C. Y.
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209712
Saved in:
12
Better or worse? : effects of online promotion habits on customer value : an empirical study
Wang, Qian
;
Chen, Hang
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366323
Saved in:
13
Your receipt is in the bag : service and temporal effects as factors of customer engagement formation during acquisition
Harman, David M.
;
Porter, Michael C.
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012648866
Saved in:
14
Perception value of product-service systems : neural effects of service experience and customer knowledge
Zhao, Meina
;
Wang, Xuqi
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648874
Saved in:
15
Do myriad e-channels always create value for customers? : a dynamic analysis of the perceived value of a digital information product during the usage phase
Mencarelli, Rémi
;
Rivière, Arnaud
;
Lombart, Cindy
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012665834
Saved in:
16
Social commerce website design, perceived value and loyalty behavior intentions : the moderating roles of gender, age and frequency of use
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012666047
Saved in:
17
Employee motivation to co-create value (EMCCV) : construction and validation of scale
Muhammad Amin
;
Shamim, Amjad
;
Zulkipli Ghazali
;
Khan, Imran
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012431617
Saved in:
18
A sequence analysis approach to segmenting credit card customers
Ho, Hillbun
;
Tien, Keng-Ming Terence
;
Wu, Anne
;
Singh, …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434227
Saved in:
19
What drives customers' post-purchase price search intention in the context of online price matching guarantees
Lin, Hsin-Hui
;
Tseng, Timmy H.
;
Yeh, Ching-Hsuan
;
Liao, …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238329
Saved in:
20
Exploring hotel brand attachment : the mediating role of sentimental value
Liu, Yan
;
Kou, Yan
;
Guan, Zhenzhong
;
Hu, JiaJing
;
Pu, Bo
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012269079
Saved in:
21
How perceived trust mediates merchant's intention to use a mobile wallet technology
Singh, Nidhi
;
Sinha, Neena
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012132166
Saved in:
22
Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty
Kim, Woohyoung
;
Kim, Hyun
;
Hwang, Jinsoo
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012171832
Saved in:
23
Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.
;
Jaramillo, Fernando
;
Paesbrugghe, Bert
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
Saved in:
24
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement : does relationship duration matter?
Itani, Omar S.
;
El Haddad, Rania
;
Kalra, Ashish
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171892
Saved in:
25
Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture
;
Trischler, Jessica Westman
;
Otterbring, Tobias
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
Saved in:
26
The impact of brand health on customer equity
Mirzaei, Abas
;
Baumann, Chris
;
Johnson, Lester W.
; …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 8-16
Persistent link: https://www.econbiz.de/10011598531
Saved in:
27
Consumer perceived value preferences for mobile marketing in China : a mixed method approach
Huang, Lijuan
;
Mou, Jian
;
See-To, Eric
;
Kim, Jongki
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 70-86
Persistent link: https://www.econbiz.de/10012001283
Saved in:
28
Is the information of customer types and preferences to personal selling worth the investment in innovative technology? : a modeling approach
Kurata, Hisashi
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 371-379
Persistent link: https://www.econbiz.de/10012026012
Saved in:
29
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 322-332
Persistent link: https://www.econbiz.de/10012114173
Saved in:
30
Pursuing personal constructs through quality, value, and satisfaction
Babin, Barry J.
;
James, Kevin W.
;
Camp, Kerri
;
Jones, …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 33-41
Persistent link: https://www.econbiz.de/10012114930
Saved in:
31
A customer value perspective to service experiences in restaurants
Yrjölä, Mika
;
Rintamäki, Timo
;
Saarijärvi, Hannu
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012115044
Saved in:
32
Experiential value : multi-item scale development and validation
Varshneya, Geetika
;
Das, Gopal
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011628991
Saved in:
33
From perceptions to propositions : profiling customer value across retail contexts
Rintamäki, Timo
;
Kirves, Kaisa
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 159-167
Persistent link: https://www.econbiz.de/10011729746
Saved in:
34
Grocery pickup creation of value: Customers' benefits vs. spatial dimension
Vyt, Dany
;
Jara, Magali
;
Cliquet, Gérard
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 145-153
Persistent link: https://www.econbiz.de/10011747763
Saved in:
35
Satisfaction of mall shoppers : a study on perceived utilitarian and hedonic shopping values
Kesari, Bikrant
;
Atulkhar, Sunil
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 22-31
Persistent link: https://www.econbiz.de/10011528486
Saved in:
36
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
37
The expected retail customer : value co-creator, co-producer or disturbance?
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 204-211
Persistent link: https://www.econbiz.de/10011473201
Saved in:
38
Does the value manufacturers (brands) create translate into enhanced reputation? : a multi-sector examination of the value-satisfaction-loyalty-reputation chain
Tournois, Laurent
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 83-96
Persistent link: https://www.econbiz.de/10011347839
Saved in:
39
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
40
Customization in bicycle retailing
Jafari, Hamid
;
Nyberg, Anna
;
Osnes, Tone-Lise
;
Schmitz, …
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 77-90
Persistent link: https://www.econbiz.de/10010503929
Saved in:
41
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
42
The influence of loyalty program design on the relationship between customer motives and value perception
Kreis, Henning
;
Mafael, Alexander
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 590-600
Persistent link: https://www.econbiz.de/10010388521
Saved in:
43
Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge
;
Trujillo, Andrea
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
Saved in:
44
The moderating roles of shopper experience and store type on the relationship between perceived merchandise value and willingness to pay a higher price
Ligas, Mark
;
Chaudhuri, Arjun
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 249-258
Persistent link: https://www.econbiz.de/10009522426
Saved in:
45
Consumer shopping value : an investigation of shopping trip value, in-store shopping value and retail format
Davis, Lizhu
;
Hodges, Nancy
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 229-239
Persistent link: https://www.econbiz.de/10009522449
Saved in:
46
Context and mobile services' value-in-use
Gummerus, Johanna
;
Philström, Minna
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 521-533
Persistent link: https://www.econbiz.de/10009375654
Saved in:
47
A value-based perspective of market orientation and customer service
Chen, Shu-ching
;
Quester, Pascale G.
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 197-206
Persistent link: https://www.econbiz.de/10003852521
Saved in:
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