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Customer retention
17
Kundenbindung
17
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14
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11
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11
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10
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International journal of hospitality management
Research
Journal of retailing and consumer services
48
Journal of business research : JBR
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SpringerLink / Bücher
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The service industries journal
17
Journal of hospitality marketing & management
16
Springer eBook Collection
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Cogent business & management
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International journal of contemporary hospitality management
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How to succeed in the digital age : strategies from 17 top managers
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International journal of quality & reliability management
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Journal of Asian finance, economics and business : JAFEB
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Harvard-Business-Manager : das Wissen der Besten
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International journal of electronic customer relationship management : IJECRM
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International journal of quality and service sciences
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Journal of open innovation : technology, market, and complexity
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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ECONIS (ZBW)
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1
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
2
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
Saved in:
3
Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification
Ahn, Jiseon
;
Shamim, Amjad
;
Park, Jungkun
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012425029
Saved in:
4
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan
;
Mostafa Rasoolimanesh, S.
;
Gamage, …
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
Saved in:
5
Motivationale Determinanten der Wertschöpfung durch Customer Engagement : theoretische Konzeption und Analyse am Beispiel des Automobilhandels
Nauen, Anna
-
2021
Persistent link: https://www.econbiz.de/10012592765
Saved in:
6
Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo
;
Choe, Ja Young
;
Kim, Heather Markham
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
Saved in:
7
Brand choice and loyalty : evidence from Swiss car registration microdata
Meier, Beat
-
2020
Persistent link: https://www.econbiz.de/10012104069
Saved in:
8
Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia
;
Ferreira, Aristides Isidoro
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
Saved in:
9
Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
10
Fanclubs der Nationalmannschaften im deutschen Teamsport : Value Co-Creation zwischen Kommerzialisierung und Fankultur
Fritz, Gerald
-
2019
Persistent link: https://www.econbiz.de/10011949776
Saved in:
11
Kundenrückgewinnungsmanagement : organisationale Erfolgsfaktoren und Besonderheiten des Business-to-Business Kontexts
Gwinner, Olivia
-
2019
Persistent link: https://www.econbiz.de/10011989967
Saved in:
12
Kundenbindung der Zielgruppe 50plus im Internethandel : Kausalmodell unter Berücksichtigung von Alterseffekten
Silbermann, Steffen
-
2018
Persistent link: https://www.econbiz.de/10011740510
Saved in:
13
Monetäre Anreize in Kundenkartenprogrammen : ein feldexperimenteller Ansatz
Piel, Stefan
-
2018
Persistent link: https://www.econbiz.de/10011893624
Saved in:
14
Kundenbindung durch Kundenintegration auf Industriegütermärkten
Scheutzow, Silke
-
2017
Persistent link: https://www.econbiz.de/10011546032
Saved in:
15
Markenliebe : Konzeption und empirische Untersuchung eines ganzheitlichen kausalanalytischen Modells
Fröhling, Renée
-
2017
Persistent link: https://www.econbiz.de/10011662317
Saved in:
16
Rückkehrintention und erfolgreiche Spenderrückgewinnung : Konzeption und empirische Befunde
Parwoll, Moritz
-
2016
Persistent link: https://www.econbiz.de/10011503574
Saved in:
17
Konsequenzen der Prämieneinlösung in Kundenbindungsprogrammen : theoretische Fundierung und empirische Analyse
Schnöring, Marc
-
2016
Persistent link: https://www.econbiz.de/10011407602
Saved in:
18
The paradox of points : theoretical foundation and empirical evidence of medium magnitude effects in loyalty programs
Köcher, Sören
-
2015
Persistent link: https://www.econbiz.de/10010510846
Saved in:
19
The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy
;
Lai, Ivan K. W.
- In:
International journal of hospitality management
44
(
2015
),
pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
Saved in:
20
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
21
The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W.
- In:
International journal of hospitality management
48
(
2015
),
pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
Saved in:
22
Loyalitätswettbewerb in der Patientenversorgung : wahrgenommene Dienstleistungsqualität als Determinante der Patientenloyalität
Keßel, Sebastian Christian
-
2014
Persistent link: https://www.econbiz.de/10010382892
Saved in:
23
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
24
CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia
;
Rodríguez del Bosque, Ignacio A.
- In:
International journal of hospitality management
35
(
2013
),
pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
Saved in:
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