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Dienstleistung
57
Services
57
Dienstleistungsqualität
24
Dienstleistungssektor
24
Service industry
24
Service quality
24
Innovation
18
Beziehungsmarketing
14
Relationship marketing
14
Service innovation
13
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Value creation
10
Customer satisfaction
9
Dienstleistungsmanagement
9
Kundenzufriedenheit
9
Service management
9
Business services
7
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7
Kundenservice
7
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Service-Dominant Logic
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57
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3
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57
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Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
Birgelen, Marcel van
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
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Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Brady, Michael K.
1
Calabretta, Giulia
1
Candi, Marina
1
Caniëls, Marjolein
1
Chiu, Yen-Ting Helena
1
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Journal of service management
The service industries journal
61
The journal of services marketing
56
SpringerLink / Bücher
49
Journal of business research : JBR
44
Journal of service research : JSR
43
International journal of production economics
21
Journal of service research
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
The journal of business & industrial marketing
18
International journal of hospitality management
17
The science of service systems
17
Working paper / National Bureau of Economic Research, Inc.
17
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Ifo-Schnelldienst
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
NBER working paper series
14
Revue d'économie industrielle
13
Schriften zum Produktionsmanagement
13
NBER Working Paper
12
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
12
Springer eBook Collection
12
Discussion paper / Centre for Economic Policy Research
11
European review of service economics and management
11
International journal of production research
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Research
11
Service science, management and engineering : education for the 21st Century
11
Wirtschaft und Gesellschaft - WuG
11
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
10
Business horizons
9
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ECONIS (ZBW)
57
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
8
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
9
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
10
Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
Saved in:
11
The role of proximity in omnichannel customer experience : a service logic perspective
Dalla Pozza, Ilaria
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 774-786
Persistent link: https://www.econbiz.de/10013325759
Saved in:
12
Does one size fit all? : new service development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
13
The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui
;
Wang, Qiang
;
Zhao, Xiande
- In:
Journal of service management
28
(
2017
)
2
,
pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
Saved in:
14
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
15
Consumer motives and willingness to co-create in professional and generic services
Neghina, Carmen
;
Bloemer, Johanna M.
;
Birgelen, Marcel van
- In:
Journal of service management
28
(
2017
)
1
,
pp. 157-181
Persistent link: https://www.econbiz.de/10011655006
Saved in:
16
Uncovering the structures and maturity of the new service development research field through a bibliometric study : (1984-2014)
Mendes, Glauco H. S.
;
Oliveira, Maicon Gouvea
;
Gomide, …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 182-223
Persistent link: https://www.econbiz.de/10011655012
Saved in:
17
The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases
Hammedi, Wafa
;
Leclerq, Thomas
;
Riel, Allard C. R. van
- In:
Journal of service management
28
(
2017
)
4
,
pp. 640-661
Persistent link: https://www.econbiz.de/10011731215
Saved in:
18
Service productisation : systematising and defining an offering
Harkonen, Janne
;
Tolonen, Arto
;
Haapasalo, Harri
- In:
Journal of service management
28
(
2017
)
5
,
pp. 936-971
Persistent link: https://www.econbiz.de/10011801843
Saved in:
19
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
20
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
21
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
22
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Saved in:
23
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
24
Systems, networks, and ecosystems in service research
Barile, Sergio
;
Lusch, Robert F.
;
Reynoso, Javier
; …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 652-674
Persistent link: https://www.econbiz.de/10011563728
Saved in:
25
Productization of knowledge-intensive services : enabling knowledge sharing and cross-unit collaboration
Valtakoski, Aku
;
Järvi, Katriina
- In:
Journal of service management
27
(
2016
)
3
,
pp. 360-390
Persistent link: https://www.econbiz.de/10011583579
Saved in:
26
Effect of service integration strategy on industrial firm performance
Kwak, Kiho
;
Kim, Wonjoon
- In:
Journal of service management
27
(
2016
)
3
,
pp. 391-430
Persistent link: https://www.econbiz.de/10011583601
Saved in:
27
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
28
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
29
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
30
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
31
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
32
Impact of country effects on the performance of service firms
Elango, Balasubramanian
;
Wieland, Jamie R.
- In:
Journal of service management
26
(
2015
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10011416769
Saved in:
33
Modes of customer co-production for international service offerings
Sampson, Scott
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
Saved in:
34
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
35
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
36
Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
37
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
38
Service innovation and usage intenetion : a cross-market analysis
Chiu, Yen-Ting Helena
;
Hover, Katharina Maria
- In:
Journal of service management
26
(
2015
)
3
,
pp. 516-538
Persistent link: https://www.econbiz.de/10011389180
Saved in:
39
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
Saved in:
40
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
41
Compley engineering service systems
Neely, Andy D.
(
contributor
)
- In:
Journal of service management
25
(
2014
)
5
,
pp. 580-676
Persistent link: https://www.econbiz.de/10010426041
Saved in:
42
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
43
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
44
Consumer perceptions of service constellations : implications for service innovation
Riel, Allard C. R. van
;
Calabretta, Giulia
;
Driessen, …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 314-329
Persistent link: https://www.econbiz.de/10009765052
Saved in:
45
"Tailoring" customization services : effects of customization mode and consumer regulatory focus
Wang, Yonggui
;
Kandampully, Jay
;
Jia, He Michael
- In:
Journal of service management
24
(
2013
)
1
,
pp. 82-104
Persistent link: https://www.econbiz.de/10009728577
Saved in:
46
Primacy versus recency effects in extended service encounters
Garnefeld, Ina
;
Steinhoff, Lena
- In:
Journal of service management
24
(
2013
)
1
,
pp. 64-81
Persistent link: https://www.econbiz.de/10009728592
Saved in:
47
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
48
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
49
Innovative service perspectives
Strandvik, Tore Martin
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010196058
Saved in:
50
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
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