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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
39
Relationship marketing
38
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
14
Konsumentenverhalten
14
Online retailing
13
Online-Handel
13
Dienstleistungsqualität
9
Internet marketing
9
Online-Marketing
9
Service quality
9
Confidence
5
Customer service
5
Kundenservice
5
Vertrauen
5
e-CRM
5
Internet
4
KMU
4
Marketing management
4
Marketingmanagement
4
Mobile communications
4
Mobilkommunikation
4
SME
4
Website
4
customer satisfaction
4
Bank
3
Bibliometrics
3
Bibliometrie
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Einzelhandel
3
Information technology
3
Informationstechnik
3
Retail trade
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Taiwan
3
customer loyalty
3
customer relationship management
3
2003-2006
2
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English
52
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Al-nassar, Bilal Ali Yaseen
2
Arsalan Najmi
2
Aziz, R. Abd El
2
Essawi, N. El
2
Abu-Shanab, Emad
1
Adebanjo, Dotun
1
Ahmad, Wasim
1
Ahmed, Waqar
1
Algharabat, Raed S.
1
Anagreh, Layla
1
Atchariyachanvanich, Kanokwan
1
Babgohari, Ali Zamani
1
Batenburg, Ronald
1
Boas, Vânia Vilas
1
Bodendorf, Freimut
1
Chen, Tser-yieth
1
Cheng, F. F.
1
Chowdhury, Sanjit Roy
1
Corbitt, Brian
1
Couto, João Pedro Almeida
1
Ellioon, A.
1
Esfidani, Mohammad R.
1
Esmaili, Ebrahim
1
Farooq, Umar
1
Fathian, Mohammad
1
Feng, Cheng-min
1
Ford, John B.
1
Foroutan, Neda
1
Galbreath, Jeremy
1
Garcia-Diaz, Alberto
1
Gide, E.
1
Goldkuhl, Göran
1
Guimaraes, Tor
1
Hamedi, Mahdie
1
Hawamdeh, Suliman
1
Heiens, Richard A.
1
Hemmati, Amin
1
Hoffman, K. Douglas
1
Hou, Jia-jeng
1
Huang, Y. T.
1
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International journal of electronic customer relationship management : IJECRM
Policy Research Working Paper Series
289
SpringerLink / Bücher
235
Journal of retailing and consumer services
202
Electronic commerce research
191
Journal of business research : JBR
146
World Bank Other Operational Studies
144
Information systems and e-business management : ISeB
119
International journal of business information systems : IJBIS
103
Journal of internet commerce
102
European journal of operational research : EJOR
99
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
99
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
98
Industrial marketing management : the international journal for industrial and high-tech firms
96
International journal of production economics
96
Information systems research : ISR
92
International journal of electronic business
91
International journal of e-business research : an official publication of the Information Resources Management Association
89
Springer eBook Collection
89
Management science : journal of the Institute for Operations Research and the Management Sciences
88
Electronic commerce research and applications
75
Electronic markets : the international journal on networked business
75
Annual series / Foreign Office : pres. to the both Houses of Parliament by command of His Majesty
74
International journal of electronic marketing and retailing : IJEMR
74
Premier reference source
74
Technological forecasting & social change : an international journal
74
Journal of electronic commerce research : JECR
68
International journal of electronic commerce : IJEC
66
Transportation research / E : an international journal
63
Electronic markets : EM ; the international journal of electronic commerce and business media
62
Journal of management information systems : JMIS
62
NBER working paper series
62
International journal of production research
59
Springer eBook Collection / Business and Economics
53
Telecommunications policy : the international journal of digital economy, data sciences and new media
51
Gabler Edition Wissenschaft
50
International journal of internet marketing and advertising : IJIMA
48
International journal of networking and virtual organisations : IJNVO
46
Journal of retailing
46
CESifo working papers
45
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ECONIS (ZBW)
51
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1
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
2
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
3
A path to empower consumers' lookout : analysing the role of digital strategies on consumers' intention to buy from the perspective of TBP
Waheed, Abdul
;
Ahmad, Wasim
;
Syed, Nida
;
Farooq, Umar
; …
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 342-356
Persistent link: https://www.econbiz.de/10014309488
Saved in:
4
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
5
The role of technical and relational factors in trust and predisposition for online commerce : digital markets and consumer perspective
Boas, Vânia Vilas
;
Sousa, Bruno
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012939798
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
8
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
9
Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of electronic customer relationship management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
Saved in:
10
Factors affecting acceptance of the internet as a marketing intelligence tool among sales staff
Foroutan, Neda
;
Esfidani, Mohammad R.
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 142-157
Persistent link: https://www.econbiz.de/10011966913
Saved in:
11
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
12
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
Saved in:
13
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
14
Special issue: innovative e-marketing products and management : customer behaviour and service
Tsekouropoulos, Georgios
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011687984
Saved in:
15
An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.
;
Narayanaswamy, Ravi
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
Saved in:
16
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
17
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
18
Website quality : imperatives for effective industrial marketing through websites' usage intensity augmentation
Kanagaraj, D. Jayaprakash
;
Sudhahar, J. Clement
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 203-219
Persistent link: https://www.econbiz.de/10011606917
Saved in:
19
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
20
Impact of electronic customer relationship management in banking sector
Abu-Shanab, Emad
;
Anagreh, Layla
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 254-270
Persistent link: https://www.econbiz.de/10011606949
Saved in:
21
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
22
The role of 3D product presentation in enhancing electronic customer relationship management (e-CRM) for online retailer : university students context
Algharabat, Raed S.
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 159-179
Persistent link: https://www.econbiz.de/10011471304
Saved in:
23
A content analysis of online promotion strategies among different types of websites
Cheng, F. F.
;
Wu, C. S.
;
Huang, Y. T.
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 208-218
Persistent link: https://www.econbiz.de/10010396374
Saved in:
24
Pirates, mercenaries, scouts and saints : a segmentation approach to understanding digital downloading
Massad, Victor J.
;
Risch, Brianna
;
Tucker, Joanne M.
- In:
International journal of electronic customer …
7
(
2013
)
2
,
pp. 87-97
Persistent link: https://www.econbiz.de/10010395358
Saved in:
25
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
Saved in:
26
Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El
;
Aziz, R. Abd El
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 217-234
Persistent link: https://www.econbiz.de/10009783501
Saved in:
27
Segmenting small and medium manufacturing enterprises for electronic customer relationship management industry : the case of Thailand
Sophonthummapharn, Kittipong
- In:
International journal of electronic customer …
5
(
2011
)
1
,
pp. 75-96
Persistent link: https://www.econbiz.de/10009296340
Saved in:
28
A study on e-CRM applications for Indian fast food chains
Rakesh, Sapna
;
Khare, Arpita
- In:
International journal of electronic customer …
5
(
2011
)
1
,
pp. 58-74
Persistent link: https://www.econbiz.de/10009296347
Saved in:
29
The socio-demographic profile of Generation Y online shoppers in Taiwan
Lai, I. K. W.
;
Liang, D.
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 132-148
Persistent link: https://www.econbiz.de/10003850194
Saved in:
30
Customer communication in distance shopping : how to reveal complexities through socio-pragmatic conversation analysis
Larsson, Ulf
;
Goldkuhl, Göran
;
Johansson, Britt-Marie
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 236-263
Persistent link: https://www.econbiz.de/10003897769
Saved in:
31
A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Huang, Yu-kai
;
Feng, Cheng-min
;
Wu, Pei-ju
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 281-300
Persistent link: https://www.econbiz.de/10003898858
Saved in:
32
Leveraging customer knowledge : a comparative study of eCRM functionality and its use in e-commerce websites
Kim, Yong-mi
;
Hawamdeh, Suliman
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 327-340
Persistent link: https://www.econbiz.de/10003754377
Saved in:
33
The application of process modelling and simulation techniques to analising the impact of CRM implementation
Adebanjo, Dotun
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 341-353
Persistent link: https://www.econbiz.de/10003754378
Saved in:
34
The adoption of Customer Relationship Management (CRM) : an empirical study on Iranian firms
Keramati, Abbas
;
Zavareh, Javad Toufighi
;
Ellioon, A.
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 354-373
Persistent link: https://www.econbiz.de/10003754381
Saved in:
35
Critical factors of ASP acceptance in SMEs: an empirical study of Chinese ASP clients
Lu, Xiang-hua
- In:
International journal of electronic customer …
2
(
2008
)
4
,
pp. 297-314
Persistent link: https://www.econbiz.de/10003787126
Saved in:
36
Customer relationship management strategy and firm performance: an empirical study
Hou, Jia-jeng
;
Tu, Hill Hung-jen
- In:
International journal of electronic customer …
2
(
2008
)
4
,
pp. 364-375
Persistent link: https://www.econbiz.de/10003787132
Saved in:
37
Research insights in electronic customer relationship management (e-CRM): a review of the literature (2000-2006)
Kevork, Eleni K.
;
Vrechopoulos, Adam P.
- In:
International journal of electronic customer …
2
(
2008
)
4
,
pp. 376-417
Persistent link: https://www.econbiz.de/10003787135
Saved in:
38
Adaptive web presence and evolution through web log analysis
Li, Xueping
;
Song, Laigang
;
Garcia-Diaz, Alberto
- In:
International journal of electronic customer …
2
(
2008
)
3
,
pp. 195-214
Persistent link: https://www.econbiz.de/10003779292
Saved in:
39
Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina
;
Ilioudi, Stamatia
;
Siassiakos, …
- In:
International journal of electronic customer …
2
(
2008
)
3
,
pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
Saved in:
40
Customer relationship management resources and practices and customer voluntary behaviour : the evidence of passengers at Taiwan's international airport
Chen, Tser-yieth
;
Ling, Yu-Mei
- In:
International journal of electronic customer …
2
(
2008
)
3
,
pp. 276-296
Persistent link: https://www.econbiz.de/10003779504
Saved in:
41
Influence of managerial practices on customer transaction profitability : an investigation into the Brazilian e-retailing arena
Joia, Luiz Antonio
;
Sanz, Paulo Sérgio da Silva
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10003772073
Saved in:
42
Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan
;
Okada, Hitishi
; …
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
Saved in:
43
A framework for electronic services system
Sandhu, Kamaljeet
;
Corbitt, Brian
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 50-62
Persistent link: https://www.econbiz.de/10003772118
Saved in:
44
The classification of electronic commerce research : China perspective
Wang, Y.
;
Yang, S.
;
Wang, K. L.
- In:
International journal of electronic customer …
2
(
2008
)
2
,
pp. 171-193
Persistent link: https://www.econbiz.de/10003836343
Saved in:
45
Electronic commerce for low involvement consumer goods : success factors of Thai online merchants
Rotchanakitumnuai, S.
;
Speece, Mark
- In:
International journal of electronic customer …
1
(
2007/08
)
2
,
pp. 132-154
Persistent link: https://www.econbiz.de/10003754317
Saved in:
46
On leveraging e-services for effective Relationship Management : exploring the necessary technological components
Galbreath, Jeremy
;
Hoffman, K. Douglas
- In:
International journal of electronic customer …
1
(
2007/08
)
2
,
pp. 155-168
Persistent link: https://www.econbiz.de/10003754320
Saved in:
47
Cause related marketing : commercialism or altruism ; finding the balance?
Svensson, Göran
;
Wood, Greg
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 231-241
Persistent link: https://www.econbiz.de/10003754354
Saved in:
48
Business/IT-alignment for customer relationship management : framework and case studies
Batenburg, Ronald
;
Versendaal, Johan
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003754359
Saved in:
49
Enhancing e-CRM in the insurance industry by mobile e-services
Bodendorf, Freimut
;
Schobert, Andreas
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 269-278
Persistent link: https://www.econbiz.de/10003754367
Saved in:
50
Internet Marketing adoption : factors affecting website sophistication
Tiago, Maria Teresa Borges
;
Couto, João Pedro Almeida
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 287-306
Persistent link: https://www.econbiz.de/10003754370
Saved in:
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