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subject:"Kundenzufriedenheit"
~subject:"Customer satisfaction"
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Kundenzufriedenheit
Customer satisfaction
Quality management
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Qualitätsmanagement
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975
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975
Product quality
575
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Medeiros, Denise Dumke de
5
Shahin, Arash
5
Melo, Fagner José Coutinho de melo
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Park, Sang-June
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2
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2
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Králová, Maria
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Kwarteng, Albert Justice
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Lee, Yeong-Ran
2
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2
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Total quality management & business excellence
21
The TQM journal : the international review of organizational improvement
16
International journal of productivity and quality management : IJPQM
14
International journal of quality & reliability management
11
Journal of retailing and consumer services
10
International journal of hospitality management
9
International journal of contemporary hospitality management
8
Journal of air transport management
8
The service industries journal
7
Quality management journal : QMJ
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
Benchmarking : an international journal
4
Business process management journal
4
Journal of hospitality marketing & management
4
Asia Pacific journal of marketing and logistics
3
Benchmarking : an international journal ; BIJ
3
International journal of business excellence : IJBEX
3
International journal of production economics
3
International journal of production research
3
International journal of services, economics and management
3
Journal of health organization and management
3
Journal of internet commerce
3
Manufacturing & service operations management : M & SOM
3
Metamorphosis : a journal of management research
3
Service business
3
Services marketing quarterly
3
The international journal of logistics management
3
The journal of services marketing
3
Tourism management : research, policies, practice
3
Economic research
2
Health marketing quarterly
2
Human systems management : HSM
2
International journal of logistics : research and applications
2
International journal of logistics systems and management : IJLSM
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of process management and benchmarking : IJPMB
2
International journal of quality and innovation
2
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ECONIS (ZBW)
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1
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
2
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
3
Fallacy of continual improvement in the longitudinal study of ISO 9001 and IATF 16949 standards
Yadav, Neeraj
;
Heriyati, Pantri
- In:
The international journal of productivity and …
73
(
2024
)
3
,
pp. 700-718
Persistent link: https://www.econbiz.de/10014512329
Saved in:
4
Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Jomjai Sampet
;
Naruanard Sarapaivanich
;
Ekasingh, Erboon
; …
- In:
Asian review of accounting
32
(
2024
)
1
,
pp. 166-186
Persistent link: https://www.econbiz.de/10014486529
Saved in:
5
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
6
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
7
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
Saved in:
8
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
9
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
10
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
11
ISO 9001 and the public service : an investigation of the effect of the QMS on the quality of public service organizations
López-Lemus, Jorge Armando
- In:
International journal of organizational analysis
31
(
2023
)
4
,
pp. 1143-1164
Persistent link: https://www.econbiz.de/10014328679
Saved in:
12
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
13
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
14
Nordic Airports' service quality attributes : themes in online reviews
Arasli, Hüseyin
;
Saydam, Mehmet Bahri
;
Jafari, Kaveh
; …
- In:
Scandinavian journal of hospitality and tourism
23
(
2023
)
2/3
,
pp. 248-263
Persistent link: https://www.econbiz.de/10014439088
Saved in:
15
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
16
Improving Productivity and Service in Depot Businesses : How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction
Woodland, Colin
-
2023
Cover -- Endorsements Page -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Preface -- Acknowledgements -- About the Author -- Chapter 1 People Management -- Introduction -- Guideline Management Principles -- Managing Holiday Planning -- Sickness and Absence Management --...
Persistent link: https://www.econbiz.de/10014417845
Saved in:
17
Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei
;
Chen, Jing
- In:
Transportation research / E : an international journal
177
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014419329
Saved in:
18
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
19
Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare
Rejikumar G.
;
Ajitha, Aswathy Asokan
;
Kalpana, P.
; …
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
8
,
pp. 2968-2987
Persistent link: https://www.econbiz.de/10014364803
Saved in:
20
Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong
;
Flynn, Barbara Bechler
;
Narayanan, …
- In:
Decision sciences
54
(
2023
)
5
,
pp. 494-513
Persistent link: https://www.econbiz.de/10014432005
Saved in:
21
I hear you : does quality improve with customer voice?
Ananthakrishnan, Uttara
;
Proserpio, Davide M.
;
Sharma, …
- In:
Marketing science
42
(
2023
)
6
,
pp. 1143-1161
Persistent link: https://www.econbiz.de/10014436778
Saved in:
22
Exploring relationships between service quality dimensions and customers satisfaction : empirical study in context to Indian logistics service providers
Gupta, Anchal
;
Singh, Rajesh K.
;
Mathiyazhagan, Maathai K.
- In:
The international journal of logistics management
34
(
2023
)
6
,
pp. 1858-1889
Persistent link: https://www.econbiz.de/10014484452
Saved in:
23
Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil
;
Sachan, Amit
;
Adhikari, Arnab
; …
- In:
International journal of operations & production management
43
(
2023
)
12
,
pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
Saved in:
24
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
25
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
26
The effect of patient quality measurements and HCAHPS patient satisfaction on hospital reimbursements
Chen, Hui-Chuan
;
Cates, Tommy
;
Taylor, Monty
- In:
Human systems management : HSM
42
(
2023
)
4
,
pp. 419-433
Persistent link: https://www.econbiz.de/10014342107
Saved in:
27
Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha
;
Esper, Terry L.
;
Hofer, Adriana Rossiter
; …
- In:
Journal of business logistics
44
(
2023
)
3
,
pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
Saved in:
28
Evaluation of fresh food logistics service quality using online customer reviews
Chen, Shan
;
Wang, Yibing
;
Han, Shuihua
;
Lim, Ming Kim
- In:
International journal of logistics : research and …
26
(
2023
)
8
,
pp. 917-933
Persistent link: https://www.econbiz.de/10014322171
Saved in:
29
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
30
Multidimensional scale development and validation : university service quality (UNIQUAL)
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2565-2594
Persistent link: https://www.econbiz.de/10014446452
Saved in:
31
Literature review of service quality concepts, models and scales
Prabhu, Sandeep
- In:
International journal of business and globalisation : IJBG
33
(
2023
)
1/2
,
pp. 76-93
Persistent link: https://www.econbiz.de/10014232688
Saved in:
32
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
33
Gap analysis based on TQM criteria using BWM-IPA hybrid method : a case study
Darvazeh, Saeid Sadeghi
;
Amiri, Maghsoud
;
Musolu, …
- In:
International journal of productivity and quality …
39
(
2023
)
3
,
pp. 387-408
Persistent link: https://www.econbiz.de/10014313684
Saved in:
34
Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit
Apornak, Arash
;
Raissi, Sadigh
;
Keramati, Abbas
; …
- In:
International journal of process management and …
13
(
2023
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014313708
Saved in:
35
A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective
Khan, Mohd Ziyauddin
- In:
International journal of logistics economics and …
10
(
2023
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10014318411
Saved in:
36
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
37
People quality measurement in service industry : a new approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Metamorphosis : a journal of management research
22
(
2023
)
1
,
pp. 55-72
Persistent link: https://www.econbiz.de/10014321075
Saved in:
38
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
39
Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia
;
Barravecchia, Federico
; …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
Saved in:
40
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
41
Transportation quality, customer satisfaction and financial performance
Teklay, Belaynesh
;
Dow, Kevin E.
;
Askarany, Davood
; …
- In:
Advances in management accounting
34
(
2022
),
pp. 63-82
Persistent link: https://www.econbiz.de/10014308858
Saved in:
42
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
43
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
44
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
45
Key attributes of Muslim-friendly hotels' service quality : voices from booking.com
Arasli, Hüseyin
;
Saydam, Mehmet Bahri
;
Gunay, Tugrul
; …
- In:
Journal of Islamic marketing
14
(
2023
)
1
,
pp. 106-127
Persistent link: https://www.econbiz.de/10013536373
Saved in:
46
Healthcare quality for Muslims : TCCM and TSR frameworks analyses
Islam, Shahidul
;
Nazlida Muhamad
;
Leong, Vai Shiem
- In:
Journal of Islamic marketing
14
(
2023
)
3
,
pp. 775-798
Persistent link: https://www.econbiz.de/10013536426
Saved in:
47
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
48
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
49
Service quality dimensions in the manufacturer-distributor dyadic relationship : manufacturer-to-distributor context
Trivedi, Sunil Dutt
;
Nigam, Abhinav
;
Pareek, Ashutosh
- In:
International journal of retail and distribution management
51
(
2023
)
3
,
pp. 407-423
Persistent link: https://www.econbiz.de/10013552719
Saved in:
50
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
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