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Dienstleistungsqualität
62
Service quality
62
Customer satisfaction
45
Kundenzufriedenheit
45
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
22
Relationship marketing
22
Confidence
8
Vertrauen
8
Satisfaction
7
Structural equation model
7
Strukturgleichungsmodell
7
Beschwerdemanagement
6
Complaint management
6
Customer service
6
Kundenservice
6
Brand image
5
Logistics provider
5
Logistikdienstleister
5
Markenimage
5
Product quality
5
Produktqualität
5
Quality management
5
Qualitätsmanagement
5
Trust
5
Arbeitszufriedenheit
4
China
4
E-commerce
4
Electronic Commerce
4
Gastronomie
4
Job satisfaction
4
Restaurant industry
4
Salespeople
4
Verkaufspersonal
4
Bank
3
Customer engagement
3
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3
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3
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English
62
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Akhtar, Nadeem
3
Ahmad, Bilal
2
Fatima, Johra Kayeser
2
Jebarajakirthy, Charles
2
Lee, Dae Hui
2
Quach, Sara
2
Razzaque, Mohammed Abdur
2
Thaichon, Paramaporn
2
Thaichon, Park
2
AR, Ilker Murat
1
Abdullah, Nor Asiah
1
Abror, Abror
1
Ahmed, Jashim Uddin
1
Ahn, Jiseon
1
Akbar, Muhammad Imad Ud Din
1
Akin, Mahmut Selami
1
Al-Hawari, Mohd Ahmad
1
Allameh, Sayyed Mohsen
1
Amenuvor, Fortune Edem
1
Asadi, Hassan
1
Baki, Birdogan
1
Baoku, Li
1
Barnes, Bradley R.
1
Basfirinci, Cigdem Sahin
1
Boateng, Henry
1
Cai, Huifen
1
Chan, Shiu Fai
1
Chang, Kuo-chien
1
Cheah, Isaac
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Chen, Chee-cheng
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Chen, Mu-Chen
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Chew, Janet
1
Choudhry, Koushiki
1
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1
Cilingir, Zuhal
1
Clemens, Michael Daniel
1
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1
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Asia Pacific journal of marketing and logistics
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Discussion paper series / IZA
94
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
62
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1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
Understanding the role of image, quality and price for developing prestigious mass brands
Singh, Balgopal
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 533-559
Persistent link: https://www.econbiz.de/10014285854
Saved in:
3
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
4
Charting the path between communication strategies and overseas purchasing service performance in the e-commerce context
Ahn, Jiseon
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 997-1010
Persistent link: https://www.econbiz.de/10014285927
Saved in:
5
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
6
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
7
Social aspect versus service quality in trust formation toward mobile payment adoption : a case study of Indonesia
Lisana
;
Handarkho, Yonathan Dri
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1349-1365
Persistent link: https://www.econbiz.de/10014286004
Saved in:
8
Influence of robots service quality on customers' acceptance in restaurants
Shah, Tejas R.
;
Kautish, Pradeep
;
Mehmood, Khalid
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
Saved in:
9
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
10
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
11
Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, Tser-yieth
;
Yeh, Tsai-lien
;
Wu, Hsueh Ling
;
Deng, Ssu
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 149-173
Persistent link: https://www.econbiz.de/10013553040
Saved in:
12
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
13
Language constraints in hotel attributes and consumers' offendedness associated with behavioral intentions
Akhtar, Nadeem
;
Chen, Xianglan
;
Siddiqi, Umar Iqbal
; …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 229-248
Persistent link: https://www.econbiz.de/10013163321
Saved in:
14
Islamic bank trust : the roles of religiosity, perceived value and satisfaction
Abror, Abror
;
Patrisia, Dina
;
Engriani, Yunita
;
Idris, Idris
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 368-384
Persistent link: https://www.econbiz.de/10013163334
Saved in:
15
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
16
Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem
;
Yi, Ho Taek
;
Boateng, Henry
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
Saved in:
17
Linkages among extended service quality, distinct perceived value and satisfaction in the exhibition trust-building process
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 817-842
Persistent link: https://www.econbiz.de/10013163382
Saved in:
18
What drives customers towards mobile shopping? : an integrative technology continuance theory perspective
Jain, Nikunj Kumar
;
Kaul, Dimple
;
Sanyal, Priyavrat
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
5
,
pp. 922-943
Persistent link: https://www.econbiz.de/10013390851
Saved in:
19
The effects of perceived luxury value on customer engagement and purchase intention in live streaming shopping
Yu, Fan
;
Zheng, Ran
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
6
,
pp. 1303-1323
Persistent link: https://www.econbiz.de/10013391045
Saved in:
20
The effect of consumer resistance to innovation on innovation adoption : the moderating role of customer loyalty
Sun, Yang
;
Ding, Wenmei
;
Weng, Chen
;
Cheah, Isaac
;
Cai, …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
9
,
pp. 1849-1863
Persistent link: https://www.econbiz.de/10013391140
Saved in:
21
Warmth or competence? : the effects of cool and cuteness on the perceived quality of digital products
Baoku, Li
;
Nan, Yafeng
;
Yao, Ruoxi
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
9
,
pp. 1880-1904
Persistent link: https://www.econbiz.de/10013391142
Saved in:
22
Diagnosing the service quality of perishable-food logistics : temperature-sensitive milk delivery
Wu, Pei-Ju
;
Lin, Liang-Tay
;
Huang, Chi-Chang
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
9
,
pp. 1943-1955
Persistent link: https://www.econbiz.de/10013391148
Saved in:
23
How does group-buying website quality for social commerce affect repurchase intention? : evidence from Chinese online users
Sun, Zhuo
;
Hong, Zhao
;
Wang, Zongshui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2109-2129
Persistent link: https://www.econbiz.de/10013552978
Saved in:
24
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance : an application of stimulus-organism-response theory
Kim, Wooyang
;
Hantula, Donald A.
;
Di Benedetto, C. Anthony
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2237-2268
Persistent link: https://www.econbiz.de/10013552993
Saved in:
25
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
26
Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C.
;
Iyer, Rajesh
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 704-720
Persistent link: https://www.econbiz.de/10011791953
Saved in:
27
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
28
Influence of social capital on customer's relationship satisfaction in the Pakistani banking industry
Muhammad, Lakhi
;
Mahadi, Batiah
;
Hussin, Nazimah
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1036-1054
Persistent link: https://www.econbiz.de/10011796573
Saved in:
29
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
30
Impact of service quality and trust on repurchase intentions : the case of Pakistan airline industry
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Yaseen, Asif
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1136-1159
Persistent link: https://www.econbiz.de/10011796585
Saved in:
31
Assessing two consumer behavioural intention models in a service environment
Parvin, Shehely
;
Wang, Paul
;
Ahmed, Jashim Uddin
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
3
,
pp. 653-668
Persistent link: https://www.econbiz.de/10011739488
Saved in:
32
Exploring the service profit chain in a Thai bank
Pichate Benjarongrat
;
Neal, Mark
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
2
,
pp. 432-452
Persistent link: https://www.econbiz.de/10011636637
Saved in:
33
Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
Saved in:
34
The mediating role of customer satisfaction : evidence from the airline industry
Hussain, Rahim
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
2
,
pp. 234-255
Persistent link: https://www.econbiz.de/10011562904
Saved in:
35
Impact of service failure severity and agreeableness on consumer switchover intention : mediating role of consumer forgiveness
Riaz, Zeeshan
;
Khan, Muhammad Ishfaq
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 420-434
Persistent link: https://www.econbiz.de/10011583333
Saved in:
36
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
37
Physician perceived value as a mediating variable between marketing mix strategy and physician satisfaction
Mohsen Ali Murshid
;
Zurina Mohaidin
;
Goh Yen Nee
; …
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
5
,
pp. 780-806
Persistent link: https://www.econbiz.de/10011616798
Saved in:
38
Consumer control, dependency and satisfaction with online service
Chan, Shiu Fai
;
Barnes, Bradley R.
;
Fukukawa, Kyoko
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
4
,
pp. 594-615
Persistent link: https://www.econbiz.de/10011622551
Saved in:
39
A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis
Ram, Jiwat
;
Wu, Ming-Lu
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
4
,
pp. 616-633
Persistent link: https://www.econbiz.de/10011622557
Saved in:
40
Evaluating customer-perceived service quality in business management education in India : a study in topsis modeling
Choudhury, Koushiki
- In:
Asia Pacific journal of marketing and logistics
27
(
2015
)
2
,
pp. 208-225
Persistent link: https://www.econbiz.de/10010532599
Saved in:
41
Factors influencing sport tourists' revisit intentions : the role and effect of destination image, perceived quality, perceived value and satisfaction
Allameh, Sayyed Mohsen
;
Pool, Javad Khazaei
;
Jaberi, Akbar
- In:
Asia Pacific journal of marketing and logistics
27
(
2015
)
2
,
pp. 191-207
Persistent link: https://www.econbiz.de/10010532601
Saved in:
42
Service quality and customers' behavioural intentions : class and mass banking and implications for the consumer and society
Choudhry, Koushiki
- In:
Asia Pacific journal of marketing and logistics
27
(
2015
)
5
,
pp. 735-757
Persistent link: https://www.econbiz.de/10011478834
Saved in:
43
Mobile communications : a comprehensive hierarchical modelling approach
Clemens, Michael Daniel
;
Shu, Xin
;
Gan, Christopher
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
1
,
pp. 114-146
Persistent link: https://www.econbiz.de/10010247504
Saved in:
44
An empirical model of home internet service quality in Thailand
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
2
,
pp. 190-210
Persistent link: https://www.econbiz.de/10010349451
Saved in:
45
Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
6
,
pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
Saved in:
46
The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments
Wu, Hung-che
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
6
,
pp. 540-565
Persistent link: https://www.econbiz.de/10010495843
Saved in:
47
How do Muslim consumers perceive service quality?
Gayatri, Gita
;
Chew, Janet
- In:
Asia Pacific journal of marketing and logistics
25
(
2013
)
3
,
pp. 472-490
Persistent link: https://www.econbiz.de/10009776153
Saved in:
48
Roles of customer involvement in rapport and satisfaction
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
Asia Pacific journal of marketing and logistics
25
(
2013
)
3
,
pp. 452-471
Persistent link: https://www.econbiz.de/10009776154
Saved in:
49
Understanding Chinese university students' experiences : an empirical analysis
Clemes, Michael D.
;
Cohen, David A.
;
Wang, Yang
- In:
Asia Pacific journal of marketing and logistics
25
(
2013
)
3
,
pp. 391-427
Persistent link: https://www.econbiz.de/10009776157
Saved in:
50
The effect of service interaction orientation on customer satisfaction and behavioral intention : the moderating effect of dining frequency
Liang, Rong-da
;
Zhang, Jun-shu
- In:
Asia Pacific journal of marketing and logistics
24
(
2012
)
1
,
pp. 153-170
Persistent link: https://www.econbiz.de/10009492358
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