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Search: "Journal of service theory and practice : JSTP"
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Dienstleistungsqualität
42
Service quality
42
Consumer behaviour
41
Konsumentenverhalten
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Beziehungsmarketing
39
Relationship marketing
39
Customer satisfaction
33
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Value co-creation
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Brodie, Roderick J.
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Chen, Tom
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Conduit, Jodie
4
Polese, Francesco
4
Karpen, Ingo Oswald
3
Plewa, Carolin
3
Ranaweera, Chatura
3
Barnes, Donald C.
2
Calabretta, Giulia
2
Carrubbo, Luca
2
Chen, Ying-Hueih
2
Chien, Shu-Hua
2
Gouthier, Matthias
2
Guchait, Priyanko
2
Gudergan, Siegfried
2
Gummesson, Evert
2
Karjaluoto, Heikki
2
Kleinaltenkamp, Michael
2
Ku, Hsuan-Hsuan
2
Leo, Cheryl
2
Lervik-Olsen, Line
2
Ludwig, Nadine L.
2
Mele, Cristina
2
Osei-Frimpong, Kofi
2
Russo Spena, Tiziana
2
Sajtos, Laszlo
2
Seo, Yuri
2
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2
Sok, Phyra
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Soutar, Geoffrey N.
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Tregua, Marco
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Wu, Jyh-Jeng
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1
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Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
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Journal of service theory and practice : JSTP
140
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140
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1
From service quality to service theory and practice
Ranaweera, Chatura
;
Sigala, Marianna
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 2-9
Persistent link: https://www.econbiz.de/10011306028
Saved in:
2
Special issue: The 2013 Naples Forum on Service and its efforts to advance service theory and pactice
Polese, Francesco
(
contributor
)
-
Naples Forum on Service <3., 2013, Ischia>
-
2015
Persistent link: https://www.econbiz.de/10011297514
Saved in:
3
A multilevel consideration of service design conditions : towards a portfolio of organisational capabilities, interactive practices and individual abilities
Karpen, Ingo Oswald
;
Gemser, Gerda
;
Calabretta, Giulia
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 384-407
Persistent link: https://www.econbiz.de/10011627170
Saved in:
4
Digitalization challenging institutional logics : top executive sensemaking of service business change
Holmlund, Maria
;
Strandvik, Tore
;
Lähteenmäki, Ilkka
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 213-230
Persistent link: https://www.econbiz.de/10011602748
Saved in:
5
Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Gill, Tripat
;
Kim, Hae Joo
;
Ranaweera, Chatura
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 520-546
Persistent link: https://www.econbiz.de/10011707257
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Markets and market boundaries : a social practice approach
Gosling, Martyn
;
Richard, James
;
Seo, Yuri
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 408-426
Persistent link: https://www.econbiz.de/10011627175
Saved in:
8
Unlocking behaviors of long-term service consumers : the role of action inertia
Leppäniemi, Matti
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 270-291
Persistent link: https://www.econbiz.de/10011603070
Saved in:
9
Broadening brand engagement within the service-centric perspective : an intersubjective hermeneutic framework
Seo, Yuri
;
Kelleher, Carol
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 317-335
Persistent link: https://www.econbiz.de/10011627148
Saved in:
10
Branded marketing events : engaging Australian and French wine consumers
Altschwager, Teagan
;
Conduit, Jodie
;
Bouzdine-Chameeva, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 336-357
Persistent link: https://www.econbiz.de/10011627150
Saved in:
11
Consumer construal of separation in virtual services
Hartley, Nicole
;
Green, Teegan
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 358-383
Persistent link: https://www.econbiz.de/10011627165
Saved in:
12
Measuring quality variations in e-service
Chen, Yen Chun
;
Shen, Yung-Cheng
;
Lee, Crystal Tzu-Ying
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 427-452
Persistent link: https://www.econbiz.de/10011627184
Saved in:
13
Patient participatory behaviours in healthcare service delivery : self-determination theory (SDT) perspective
Osei-Frimpong, Kofi
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 453-474
Persistent link: https://www.econbiz.de/10011627188
Saved in:
14
Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Lorenz, Melanie P.
;
Ramsey, Jase R.
;
Tariq, Ayesha
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 475-495
Persistent link: https://www.econbiz.de/10011627193
Saved in:
15
The potential of management accounting and control in global operations : profitability-driven service business development
Lindholm, Anni
;
Laine, Teemu Juhani
;
Suomala, Petri
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 496-514
Persistent link: https://www.econbiz.de/10011627201
Saved in:
16
The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Pasamehmetoglu, Aysin
;
Guchait, Priyanko
;
Tracey, J. B.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 2-22
Persistent link: https://www.econbiz.de/10011601103
Saved in:
17
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
18
Implicit managerial theories about followers and customers
Hommelhoff, Sabine
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 47-68
Persistent link: https://www.econbiz.de/10011601107
Saved in:
19
On happiness, sadness or indifference : investigating the carryover effect of outcome valence in service perceptions
Yit Sean Chong
;
Ahmed, Pervaiz K.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10011602699
Saved in:
20
Comparing benefit- and attribute-based menu assortments : an exploratory study
Kwon, Eunjin
;
Mattila, Anna
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 87-101
Persistent link: https://www.econbiz.de/10011602707
Saved in:
21
Value drivers and adventure tourism : a comparative analysis of Japanese and Western consumers
Williams, Paul
;
Soutar, Geoffrey N.
;
Ashill, Nicholas Jeremy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 102-122
Persistent link: https://www.econbiz.de/10011602723
Saved in:
22
Workplace relationship cohesion : an internal customers' perspective
Grace, Debra
;
King, Ceridwyn
;
Iacono, Joseph Ki
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 123-144
Persistent link: https://www.econbiz.de/10011602724
Saved in:
23
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
24
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
25
Enhancing service-for-service benefits : potential opportunity or pipe dream?
Dean, Alison
;
Alhothali, Ghada Talat
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 187-212
Persistent link: https://www.econbiz.de/10011602747
Saved in:
26
Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability : a moderated mediation model
Sok, Phyra
;
Snell, Lan
;
Lee, Wai Jin
;
Sok, Keo Mony
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 231-249
Persistent link: https://www.econbiz.de/10011603068
Saved in:
27
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
28
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
29
Bridging and transcending co-creation and engagement
Conduit, Jodie
(
ed.
);
Chen, Tom
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011730587
Saved in:
30
Guest editorial: Transcending and bridging co-creation and engagement : conceptual and empirical insights
Conduit, Jodie
;
Chen, Tom
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 714-720
Persistent link: https://www.econbiz.de/10011730593
Saved in:
31
Usage center : value cocreation in multi-actor usage processes
Kleinaltenkamp, Michael
;
Plewa, Carolin
;
Gudergan, Siegfried
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 721-737
Persistent link: https://www.econbiz.de/10011730605
Saved in:
32
Dynamic multi-actor engagement in networks : the case of United Breaks Guitars
Li, Loic Pengtao
;
Juric, Biljana
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 738-760
Persistent link: https://www.econbiz.de/10011730619
Saved in:
33
Engagement platforms in the sharing economy : conceptual foundations and research directions
Breidbach, Christoph F.
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011730623
Saved in:
34
Value co-creation behaviour : role of embeddedness and outcome considerations
Laud, Gaurangi
;
Karpen, Ingo Oswald
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 778-807
Persistent link: https://www.econbiz.de/10011730625
Saved in:
35
Service-dominant orientation, dynamic capabilities and firm performance
Wilden, Ralf
;
Gudergan, Siegfried
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 808-832
Persistent link: https://www.econbiz.de/10011730634
Saved in:
36
Customer engagement in CSR : a utility theory model with moderating variables
Jarvis, Wade
;
Ouschan, Robyn
;
Burton, Henry J.
;
Soutar, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 833-853
Persistent link: https://www.econbiz.de/10011730640
Saved in:
37
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Saved in:
38
Engagement valence duality and spillover effects in online brand communities
Bowden, Jana
;
Conduit, Jodie
;
Hollebeek, Linda D.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 877-897
Persistent link: https://www.econbiz.de/10011730673
Saved in:
39
Using social media posts as resources for engaging in value co-creation : the case for social media-based cause brand communities
Sorensen, Anne
;
Andrews, Lynda
;
Drennan, Judy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 898-922
Persistent link: https://www.econbiz.de/10011730676
Saved in:
40
Does cooperating with customers support the financial performance of business-to-business professional service firms?
Siahtiri, Vida
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 547-568
Persistent link: https://www.econbiz.de/10011707262
Saved in:
41
The role of expectations on consumer interpretation of new information
Tan, Lina
;
Roberts, John H.
;
Morrison, Pamela D.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 569-615
Persistent link: https://www.econbiz.de/10011707273
Saved in:
42
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
43
Customer experience : a review and research agenda
Jain, Rajnish
;
Aagja, Jayesh
;
Bagdare, Shilpa
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 642-662
Persistent link: https://www.econbiz.de/10011707287
Saved in:
44
Co-designing services with vulnerable consumers
Dietrich, Timo
;
Trischler, Jakob
;
Schuster, Lisa
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 663-688
Persistent link: https://www.econbiz.de/10011707297
Saved in:
45
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
46
Guest editorial: Value co-creation as a complex adaptive process
Polese, Francesco
;
Mele, Cristina
;
Gummesson, Evert
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 926-929
Persistent link: https://www.econbiz.de/10011797934
Saved in:
47
Measuring customer value co-creation behavior : developing a conceptual model based on service-dominant logic
Tommasetti, Aurelio
;
Troisi, Orlando
;
Vesci, Massimiliano
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 930-950
Persistent link: https://www.econbiz.de/10011797936
Saved in:
48
A service research contribution to the global challenge of sustainability
Saviano, Marialuisa
;
Barile, Sergio
;
Spohrer, James Clinton
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 951-976
Persistent link: https://www.econbiz.de/10011797939
Saved in:
49
Searching through the jungle of innovation conceptualisations : system, network and ecosystem perspectives
Russo Spena, Tiziana
;
Tregua, Marco
;
Bifulco, Francesco
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 977-1005
Persistent link: https://www.econbiz.de/10011797943
Saved in:
50
The viable decision maker for CAS survival : how to change and adapt through fitting process
Carrubbo, Luca
;
Iandolo, Francesca
;
Pitardi, Valentina
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 1006-1023
Persistent link: https://www.econbiz.de/10011797945
Saved in:
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