//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Tourism management : research, policies, practice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenzufriedenheit
224
Dienstleistungsqualität
103
Service quality
103
Consumer behaviour
74
Konsumentenverhalten
74
Beziehungsmarketing
67
Relationship marketing
67
Holiday behaviour
65
Urlaubsverhalten
65
Tourism
48
Tourismus
47
Satisfaction
33
Hotel industry
31
Hotellerie
31
Tourism industry
29
Tourismuswirtschaft
29
Viral marketing
20
Virales Marketing
20
Emotion
18
Tourism marketing
18
Tourismusmarketing
18
Online retailing
17
Online-Handel
17
International tourism
15
Internationaler Tourismus
15
Quality management
15
Taiwan
15
Arbeitszufriedenheit
14
Job satisfaction
14
Qualitätsmanagement
14
Customer service
13
Destination management
12
Destinationsmanagement
12
Kundenservice
12
Beschwerdemanagement
11
Complaint management
11
South Korea
11
Südkorea
11
Hospital
10
more ...
less ...
Online availability
All
Undetermined
97
Type of publication
All
Article
223
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
224
Aufsatz in Zeitschrift
224
Case study
4
Fallstudie
4
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
more ...
less ...
Language
All
English
224
Author
All
Ghazali Musa
4
Han, Heesup
4
Albayrak, Tahir
3
Caber, Meltem
3
Chung, Namho
3
Lee, Jin-soo
3
Sedigheh Moghavvemi
3
Su, LuJun
3
Uysal, Muzaffer
3
Assaker, Guy
2
Barnes, Stuart J.
2
Beise-Zee, Rian
2
Cai, Ruiying
2
Dearden, Philip
2
Finsterwalder, Jörg
2
Fu, Xiaoxiao
2
Hitchcock, Michael
2
Hu, Feng
2
Huang, Songshan
2
Hyun, Sunghyup Sean
2
Jung, Timothy
2
Kim, Woo Gon
2
Korfiatis, Nikolaos
2
Lai, Ivan K. W.
2
Larivière, Bart
2
Leue, M. Claudia
2
Liu, Yong
2
Lu, Lu
2
Matzler, Kurt
2
Nicolau, Juan Luis
2
Park, Sangwon
2
Petrick, James F.
2
Prebežac, Darko
2
Radojevic, Tijana
2
Slåtten, Terje
2
Stamolampros, Panagiotis
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Swanson, Scott R.
2
Taplin, Ross H.
2
more ...
less ...
Institution
All
Australian and New Zealand Marketing Academy
1
Published in...
All
Managing service quality : MSQ ; an international journal
Tourism management : research, policies, practice
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Services marketing quarterly
99
Cogent business & management
96
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
77
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
more ...
less ...
Source
All
ECONIS (ZBW)
224
Showing
1
-
50
of
224
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
2
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
Saved in:
3
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
4
Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun
;
Yu, Bruce X. B.
;
Li, Gang
;
Gao, Huicai
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
Saved in:
5
A process perspective on experience co-creation : how pre-trip involvement prompts destination loyalty
Cao, Limei
;
Xie, Dengming
;
Qu, Ying
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013555026
Saved in:
6
Can gamification improve the virtual reality tourism experience? : analyzing the mediating role of tourism fatigue
Wei, Zhenda
;
Zhang, Jingru
;
Huang, Xiaoting
;
Qiu, Hanqin
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013556772
Saved in:
7
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
8
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
9
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
10
A meta-analysis of antecedents of pro-environmental behavioral intention of tourists and hospitality consumers
Lin, Mao-Tang
;
Zhu, Dan
;
Liu, Claire
;
Kim, Peter Beomcheol
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366088
Saved in:
11
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
12
Hotel guest satisfaction during COVID-19 outbreak : the moderating role of crisis response strategy
Yu, Meng
;
Cheng, Mingming
;
Yang, Lin
;
Yu, Zhicheng
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366130
Saved in:
13
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
14
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos VillamarÃn, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
15
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
16
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
17
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
18
When are visitors actually satisfied at visitor attractions? : what we know from more than 30 years of research
Faerber, Lea Susanne
;
Hofmann, Julian
;
Ahrholdt, Dennis C.
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-26
Persistent link: https://www.econbiz.de/10012494594
Saved in:
19
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
20
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
21
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
22
Western guest experiences of a Pyongyang international hotel, North Korea : satisfaction under conditions of constrained choice
Li, Fangxuan
;
Ryan, Chris
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012137742
Saved in:
23
Exploring the impact of personalized management responses on tourists' satisfaction : a topic matching perspective
Zhang, Xiaowei
;
Qiao, Shuchen
;
Yang, Yang
;
Zhang, Ziqiong
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012137766
Saved in:
24
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
25
Will you miss me if I am leaving? : unexpected market withdrawal of Norwegian joy and customer satisfaction
Chen, Yang
;
Wang, Tao
;
Zhu, Sihang
;
Lian, Peng
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012137788
Saved in:
26
Discovering the perceived attributes of CBT destination travelers in South Korea : a mixed method approach
Eom, Taeyeon
;
Han, Heesup
;
Song, Hak-jun
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012151994
Saved in:
27
Exploring asymmetric effects of attribute performance on customer satisfaction in the hotel industry
Bi, Jian-Wu
;
Liu, Yang
;
Fan, Zhi-Ping
;
Zhang, Jin
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012152014
Saved in:
28
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
29
Understanding the dynamics of the quality of airline service attributes : satisfiers and dissatisfiers
Park, Sangwon
;
Lee, Jin-soo
;
Nicolau, Juan L.
- In:
Tourism management : research, policies, practice
81
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012297610
Saved in:
30
The joint effect of consumer and service providers' culture on online service evaluations : a response surface analysis
Stamolampros, Panagiotis
;
Dousios, Dimitrios
; …
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012165602
Saved in:
31
Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews
Jia, Susan
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165771
Saved in:
32
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
33
Relationships between Hofstede's cultural dimensions and tourist satisfaction : a cross-country cross-sample examination
Huang, Songshan
;
Crotts, John
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 232-241
Persistent link: https://www.econbiz.de/10011995967
Saved in:
34
Pop star fan tourists : an application of self-expansion theory
Lee, Sojung
;
Bai, Billy
;
Busser, James A.
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 270-280
Persistent link: https://www.econbiz.de/10011995987
Saved in:
35
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
36
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
37
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer ContrÃ, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
38
Job satisfaction and employee turnover determinants in high contact services : insights from employees' online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 130-147
Persistent link: https://www.econbiz.de/10012063580
Saved in:
39
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
40
Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric
;
Hassan, Lama Al Hajj
;
Ermagun, Alireza
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
Saved in:
41
Cross-country analysis of perception and emphasis of hotel attributes
Francesco, Galati
;
Roberta, Galati
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 24-42
Persistent link: https://www.econbiz.de/10012128552
Saved in:
42
The role and dimensions of authenticity in heritage tourism
Park, Eunkyung
;
Choi, Byoung-Kil
;
Lee, Timothy J.
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 99-109
Persistent link: https://www.econbiz.de/10012128574
Saved in:
43
The relationship between sustainability and customer satisfaction in hospitality : an explorative investigation using eWOM as a data source
Gerdt, Sven-Olaf
;
Wagner, Elisa
;
Schewe, Gerhard
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 155-172
Persistent link: https://www.econbiz.de/10012128583
Saved in:
44
Understanding Chinese tourists' perceptions of Cantonese as a regional dialect
Lu, Yufan
;
Chen, Ganghua
;
Huang, Songshan
;
Bao, Jigang
- In:
Tourism management : research, policies, practice
71
(
2019
),
pp. 127-136
Persistent link: https://www.econbiz.de/10011987789
Saved in:
45
Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho
;
Komppula, Raija
;
Murphy, Jamie
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 115-122
Persistent link: https://www.econbiz.de/10012004907
Saved in:
46
The effect of price on word of mouth : first time versus heavy repeat visitors
Matzler, Kurt
;
Teichmann, Karin
;
Strobl, Andreas
; …
- In:
Tourism management : research, policies, practice
70
(
2019
),
pp. 453-459
Persistent link: https://www.econbiz.de/10011949903
Saved in:
47
Testing the cross-brand and cross-market validity of a consumer-based brand equity (CBBE) model for destination brands
Tasci, Asli D. A.
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 143-159
Persistent link: https://www.econbiz.de/10011775110
Saved in:
48
Understanding tourism loyalty : horizontal vs. destination loyalty
Almeida Santana, Arminda
;
Moreno Gil, Sergio
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 245-255
Persistent link: https://www.econbiz.de/10011775149
Saved in:
49
Exploring agape : tourists on the island of love
Christou, Prokopis A.
- In:
Tourism management : research, policies, practice
68
(
2018
),
pp. 13-22
Persistent link: https://www.econbiz.de/10011870756
Saved in:
50
A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists : the case of Hong Kong
Wu, Hung-Che
;
Cheng, Ching-Chan
;
Ai, Chi-Han
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 200-220
Persistent link: https://www.econbiz.de/10011814677
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->