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~subject:"Customer satisfaction"
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Customer satisfaction
Theorie
Einzelhandel
666
Retail trade
666
Consumer behaviour
466
Konsumentenverhalten
466
Beziehungsmarketing
176
Relationship marketing
176
Online retailing
125
Online-Handel
125
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Brand management
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Markenführung
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Vertriebsweg
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Retail
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Food retailing
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Lebensmitteleinzelhandel
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Lieferkette
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38
Supply chain
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Preismanagement
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107
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Lombart, Cindy
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2
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Journal of retailing and consumer services
European journal of operational research : EJOR
44
International journal of production economics
44
Journal of business research : JBR
22
Journal of retailing
22
Production and operations management : an international journal of the Production and Operations Management Society
22
The international review of retail, distribution and consumer research
21
Handelsforschung
20
International journal of retail & distribution management
20
Omega : the international journal of management science
19
International journal of industrial organization
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
Manufacturing & service operations management : M & SOM
17
The Rand journal of economics
17
International journal of retail and distribution management
15
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
Economics letters
12
Gabler Edition Wissenschaft
12
The journal of services marketing
12
Discussion paper / Centre for Economic Policy Research
11
CESifo working papers
10
Göttinger Handelswissenschaftliche Schriften e.V. : GHS
9
International journal of electronic marketing and retailing : IJEMR
9
International journal of forecasting
9
Europäische Hochschulschriften / 5
8
International journal of production research
8
Journal of service management
8
Journal of strategic marketing
8
Psychology & marketing
8
Service business
8
SpringerLink / Bücher
8
Transportation research / E : an international journal
8
Working paper / National Bureau of Economic Research, Inc.
8
Journal of the Operational Research Society
7
NBER Working Paper
7
NBER working paper series
7
Operations research
7
Review of industrial organization : RIO
7
The journal of industrial economics
7
Theoretische Fundierung und praktische Relevanz der Handelsforschung
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ECONIS (ZBW)
107
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
3
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
4
Retail store location screening : a machine learning-based approach
Lu, Jialiang
;
Zheng, Xu
;
Nervino, Esterina
;
Li, Yanzhi
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462178
Saved in:
5
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
6
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
7
Understanding the usability of retail fashion brand chatbots : evidence from customer expectations and experiences
Aslam, Usman
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364467
Saved in:
8
Toward a new business model of retail industry : the role of brand experience and brand authenticity
Park, Jungkun
;
Hong, EunPyo
;
Park, Yun-na
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014364645
Saved in:
9
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
10
Exploring the hedonic factors affecting customer experiences in phygital retailing
Banik, Shanta
;
Gao, Yongqiang
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014239822
Saved in:
11
The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
12
How do customers meet their needs in in-store and online fashion shopping? : a comparative study based on the jobs-to-be-done theory
Kullak, Franziska S.
;
Baier, Daniel
;
Woratschek, Herbert
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014265655
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13
Optimal retail sales strategies for old and new products in monopoly and horizontal competition scenarios
Wang, Zhanpeng
;
Ye, Chao
;
Liu, Xinxin
;
Ma, Ruize
;
Sun, Zilai
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014265683
Saved in:
14
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
15
Investigation of the ordering behavior of a retailer in the revenue sharing and buyback contracts considering round number bias
Sharifi, Rozhin
;
Razavi, Hamideh
;
Elahi, Ehsan
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303339
Saved in:
16
The customer retail app experience : implications for customer loyalty
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169647
Saved in:
17
The impact of channel integration on consumers' channel preferences : do showrooming and webrooming behaviors matter?
Goraya, M. Awais Shakir
;
Zhu, Jing
;
Akram, Muhammad Shakaib
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169703
Saved in:
18
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
19
Understanding the impact of online customers' shopping experience on online impulsive buying : a study on two leading e-commerce platforms
Gulfraz, Muhammad Bilal
;
Sufyan, Muhammad
;
Mustak, Mekhail
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366249
Saved in:
20
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
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21
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
22
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
23
Reconciling conflict of interests in a green retailing channel with green sales effort
Heydari, Jafar
;
Bineshpour, Pegah
;
Walther, Grit
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209459
Saved in:
24
Crowding in the time of COVID : effects on rapport and shopping satisfaction
Eroglu, Sevgin
;
Machleit, Karen A.
;
Neybert, Emma G.
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209483
Saved in:
25
Predicting future consumer purchases in grocery retailing with the condensed Poisson lognormal model
Trinh, Giang
;
Wright, Malcolm J.
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209555
Saved in:
26
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
27
Location effects : geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores
Formánek, Tomáš
;
Sokol, Ondřej
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013209676
Saved in:
28
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
29
Moderating effect of customer's retail format perception on customer satisfaction formation : an empirical study of mini-supermarkets in an urban retail market setting
Yokoyama, Narimasa
;
Azuma, Nobukazu
;
Kim, Woonho
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209717
Saved in:
30
From customer experience to human experience : uses of systematized and non-systematized knowledge
Roggeveen, Anne L.
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013364457
Saved in:
31
How a novel option contract helps a green product to enter a traditional product's retailing channel : a mathematical modeling approach
Dehghan-Bonari, Mohamad
;
Heydari, Jafar
- In:
Journal of retailing and consumer services
69
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013401664
Saved in:
32
Exploring information technology success of augmented reality retail applications in retail food chain
Chiu, Candy Lim
;
Ho, Han Chiang
;
Yu, Tiancheng
;
Liu, Yijun
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581894
Saved in:
33
Retailers' coalition and quantity discounts under demand uncertainty
Heydari, Jafar
;
Momeni, Behnam
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581899
Saved in:
34
Price versus service : can retailers beat showrooming with competence?
Schneider, Patricia J.
;
Zielke, Stephan
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581935
Saved in:
35
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
36
Mobile-assisted showroomers : understanding their purchase journey and personalities
Fiestas, Jorge Carlos
;
Tuzovic, Sven
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012430680
Saved in:
37
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
38
Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
Saved in:
39
Influence of customer application experience and value in use on loyalty toward retailers
Japutra, Arnold
;
Utami, Ami Fitri
;
Molinillo, Sebastian
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434226
Saved in:
40
The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
Saved in:
41
A game theoretic approach for analyzing the competition between national and store brands by considering store loyalty
Assarzadegan, Parisa
;
Hejazi, Seyed Reza
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012502661
Saved in:
42
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
43
Insights and anatomy of brand experience in app-based retailing (eRBX) : critical play of physical evidence and enjoyment
Mondal, Jalaluddin
;
Chakrabarti, Somnath
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012502721
Saved in:
44
Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
Saved in:
45
Predicting resilience in retailing using grey theory and moving probability based Markov models
Rajesh, R.
;
Agariya, Arun Kumar
;
Rajendran, Chandrasekharan
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012648823
Saved in:
46
Incorporating sales and marketing considerations into a competitive multi-echelon distribution network design problem with pricing strategy in a stochastic environment
Nasiri, G. Reza
;
Deymeh, Hadi
;
Karimi, Behrooz
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012648944
Saved in:
47
Money-back guarantee and pricing decision with retailer's store brand
Huang, Zongsheng
;
Feng, Ting
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012132185
Saved in:
48
Retailer selection compulsion in the subsistence markets
Mukherjee, Srabanti
;
Jebarajakirthy, Charles
;
Datta, Biplab
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012132200
Saved in:
49
The influence of national culture and industry structure on grocery retail customer loyalty
Kanakaratne, Maheshan de Silva
;
Bray, Jeffery
;
Robson, Julie
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238327
Saved in:
50
The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
Kosiba, John Paul Basewe
;
Acheampong, Audrey
;
Adeola, Ogechi
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238352
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