//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service workers"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service workers
148
Dienstleistungsberufe
146
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungssektor
34
Service industry
34
Dienstleistungsqualität
33
Service quality
33
Customer service
32
Kundenservice
32
Arbeitszufriedenheit
30
Job satisfaction
30
Emotion
28
Arbeitsverhalten
25
Work behaviour
25
Customer satisfaction
22
Kundenzufriedenheit
22
USA
21
United States
21
Consumer behaviour
20
Konsumentenverhalten
20
Tourism employees
18
Tourismusberufe
18
Employee retention
14
Mitarbeiterbindung
14
Personality psychology
12
Persönlichkeitspsychologie
12
Arbeitskräfte
11
Deutschland
11
Germany
11
Stress
11
Work stress
11
Workforce
11
Frontline service employees
10
Arbeitsleistung
9
Job performance
9
Occupational qualification
8
Qualifikation
8
Dienstleistung
7
Großbritannien
7
more ...
less ...
Online availability
All
Undetermined
52
Free
3
Type of publication
All
Article
148
Book / Working Paper
2
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
150
Aufsatz im Buch
52
Book section
52
Graue Literatur
48
Non-commercial literature
48
Arbeitspapier
31
Working Paper
31
Collection of articles of several authors
21
Sammelwerk
21
Aufsatzsammlung
13
Konferenzschrift
9
Conference proceedings
7
Hochschulschrift
7
Amtsdruckschrift
6
Government document
6
Thesis
5
Advisory report
3
Case study
3
Conference paper
3
Fallstudie
3
Gutachten
3
Konferenzbeitrag
3
Statistics
3
Statistik
3
Systematic review
2
research-article
2
Übersichtsarbeit
2
Adressbuch
1
Amtliche Publikation
1
Bibliografie enthalten
1
Bibliography included
1
Directory
1
Erlebnisbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
133
German
11
French
4
Italian
1
Russian
1
Author
All
Bove, Liliana L.
4
Coelho, Filipe
4
Söderlund, Magnus
4
Pervan, Simon J.
3
Sousa, Carlos M. P.
3
Subramony, Mahesh
3
Beatson, Amanda
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Brook, Paul
2
Cho, Meehee
2
Crinò, Rosario
2
Golubovskaya, Maria
2
Goussinsky, Ruhama
2
Groth, Markus
2
Han, Su-Jin
2
Harris, Eric G.
2
Harris, Lloyd C.
2
Haunschild, Axel
2
Humborstad, Sut I. Wong
2
King, Brian
2
Lee, Kyung Hee
2
Lings, Ian
2
Perry, Chad
2
Poddar, Amit
2
Prentice, Catherine
2
Schupp, Jürgen
2
Sieben, Barbara
2
Solnet, David
2
Wagner, Alexandra
2
Abendroth, Anja-Kristin
1
Abraham, Joseph D.
1
Alavi, Sascha H.
1
Allegretto, Sylvia
1
Althoff, Lukas
1
Alvarado, Janice
1
Ameijde, Maaike van
1
Anaza, Nwamaka A.
1
Aquino, Karl
1
Arli, Denni
1
more ...
less ...
Institution
All
Europäische Kommission
1
Published in...
All
The journal of services marketing
12
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Managing service quality : MSQ ; an international journal
4
Personnel psychology : a journal of applied research
4
Psychology & marketing
4
The international journal of human resource management
4
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
Economie et statistique
2
Employee relations
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Kom / Kommission der Europäischen Gemeinschaften
2
Services marketing quarterly
2
The American economic review
2
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
2
Applied economics
1
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
BJIR : an international journal of employment relations
1
British journal of management : BJM
1
Chinese management studies : CMS
1
Economia dei servizi : mercati, istituzioni, management
1
Global business and organizational excellence : a review of research & best practices
1
Harvard business review : HBR
1
Human relations
1
Human resource management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Industrial relations : a journal of economy & society
1
more ...
less ...
Source
All
ECONIS (ZBW)
150
Showing
1
-
50
of
150
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Empowering frontline service employees : examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivi...
Iqbal, Juman
;
Shagirbasha, Shameem
;
Madhan, Kumar
- In:
Journal of service theory and practice
34
(
2024
)
5
,
pp. 664-688
Persistent link: https://www.econbiz.de/10015055444
Saved in:
3
The adjustment of labor markets to robots
Dauth, Wolfgang
;
Findeisen, Sebastian
;
Südekum, Jens
; …
- In:
Journal of the European Economic Association : JEEA
19
(
2021
)
6
,
pp. 3104-3153
Persistent link: https://www.econbiz.de/10012799089
Saved in:
4
Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh
;
Groth, Markus
- In:
Journal of service research
24
(
2021
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
Saved in:
5
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
6
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
7
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
8
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
9
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
10
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
11
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
12
Receiving service from a person with a disability : stereotypes, perceptions of corporate social responsibility, and the opportunity for increased corporate reputation
Dwertmann, David J. G.
;
Goštautaitė, Bernadeta
; …
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 133-163
Persistent link: https://www.econbiz.de/10014245588
Saved in:
13
The geography of remote work
Althoff, Lukas
;
Eckert, Fabian
;
Ganapati, Sharat
; …
- In:
Regional science & urban economics
93
(
2022
),
pp. 1-21
Persistent link: https://www.econbiz.de/10013264807
Saved in:
14
Public service, private delivery : service workers and the negotiation of blurred boundaries in a neoliberal state
Maron, Asa
- In:
Work, employment and society : a journal of the British …
36
(
2022
)
6
,
pp. 1060-1077
Persistent link: https://www.econbiz.de/10013472067
Saved in:
15
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
16
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
17
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
18
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
19
The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes
Subramony, Mahesh
;
Golubovskaya, Maria
;
Keating, Byron
; …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013325616
Saved in:
20
The relationship between emotional labor and the well-being of service professionals during the Covid-19 pandemic : examining the moderating roles of job type
Day, Steven W.
;
Lundy, Harold <Jr.>
;
Torrance, …
- In:
Journal of international business and economics : JIBE
21
(
2021
)
3
,
pp. 18-27
Persistent link: https://www.econbiz.de/10012886114
Saved in:
21
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
22
The impacts of restricting mobility of skilled service workers : evidence from physicians
Lavetti, Kurt
;
Simon, Carol J.
;
White, William Deakins
- In:
Journal of human resources : JHR
55
(
2020
)
3
,
pp. 1025-1067
Persistent link: https://www.econbiz.de/10012586996
Saved in:
23
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
24
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
25
Personality and the creativity of frontline service employees : linear and curvilinear effects
Coelho, Filipe
;
Lages, Cristiana R.
;
Sousa, Carlos M. P.
- In:
The international journal of human resource management
29
(
2018
)
17
,
pp. 2580-2607
Persistent link: https://www.econbiz.de/10011950935
Saved in:
26
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
27
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
28
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
29
Kick-ass customer service
Dixon, Matthew
;
Turner, Scott
;
DeLisi, Rick
- In:
Harvard business review : HBR
95
(
2017
)
1
,
pp. 110-117
Persistent link: https://www.econbiz.de/10011632691
Saved in:
30
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
31
Real exchange rate fluctuations, wage stickiness and tradability
Naknoi, Kanda
- In:
The Canadian journal of economics
50
(
2017
)
1
,
pp. 94-110
Persistent link: https://www.econbiz.de/10011666087
Saved in:
32
Employee empowerment and its contextual determinants and outcome for service workers : a cross-national study
Kim, Peter Beomcheol
;
Lee, Gyumin
;
Jang, Jichul
- In:
Management decision : MD
55
(
2017
)
5
,
pp. 1022-1041
Persistent link: https://www.econbiz.de/10011673057
Saved in:
33
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
34
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
35
Understanding workplace boredom among service employees : qualitative insights and employee outcomes
Velasco, Franklin
- In:
Journal of managerial issues : JMI
29
(
2017
)
3
,
pp. 278-293
Persistent link: https://www.econbiz.de/10011735453
Saved in:
36
Minimum wages and relational contracts
Fahn, Matthias
- In:
The journal of law, economics, & organization
33
(
2017
)
2
,
pp. 301-331
Persistent link: https://www.econbiz.de/10011763957
Saved in:
37
Professional and business services: employment trends in the 2007–09 recession
Conlon, Frank
- In:
Monthly labor review
134
(
2011
)
4
,
pp. 34-39
Persistent link: https://www.econbiz.de/10009563909
Saved in:
38
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
39
Boundary spanning and customer service styles in business solutions implementation
Prior, Daniel D.
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011531243
Saved in:
40
Interpersonal process of emotional labor : the role of negative and positive customer treatment
Zhan, Yujie
;
Wang, Mo
;
Shi, Junqi
- In:
Personnel psychology : a journal of applied research
69
(
2016
)
3
,
pp. 525-557
Persistent link: https://www.econbiz.de/10011552338
Saved in:
41
Customer discrimination and employment outcomes : theory and evidence from the French labor market
Combes, Pierre-Philippe
;
Decreuse, Bruno
;
Laouénan, Morgane
- In:
Journal of labor economics
34
(
2016
)
1
,
pp. 107-160
Persistent link: https://www.econbiz.de/10011487086
Saved in:
42
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
43
Using lagged outcomes to evaluate bias in value-added models
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
106
(
2016
)
5
,
pp. 393-399
Persistent link: https://www.econbiz.de/10011700066
Saved in:
44
Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses
Smit, Brandon W.
;
Ryan, Liam C.
;
Nelson, Courtney A.
- In:
Journal of personnel psychology
15
(
2016
)
3
,
pp. 134-138
Persistent link: https://www.econbiz.de/10011644429
Saved in:
45
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
46
The effects of psychological capital and risk tolerance on service workers' internal motivation for firm performance and entrepreneurship
Kim, Joohee
;
Noh, Yonghwi
- In:
International entrepreneurship and management journal
12
(
2016
)
3
,
pp. 681-696
Persistent link: https://www.econbiz.de/10011591465
Saved in:
47
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
48
Stigmatized service workers in crisis : mitigating the effects of negative media
Pervan, Simon J.
;
Bove, Liliana L.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 551-567
Persistent link: https://www.econbiz.de/10011417692
Saved in:
49
Flesh in voice : the no-touch embodiment of transnational customer service workers
Mirchandani, Kiran
- In:
Organization : the critical journal of organization, …
22
(
2015
)
6
,
pp. 909-923
Persistent link: https://www.econbiz.de/10011524904
Saved in:
50
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->