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~subject:"Relationship marketing"
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175
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175
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146
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Journal of retailing and consumer services
5
International journal of electronic customer relationship management : IJECRM
3
Services marketing quarterly
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Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business process integration and management : IJBPIM
2
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2
International journal of quality and service sciences
2
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2
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2
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1
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1
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1
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1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
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1
International journal of electronic finance : IJEF
1
International journal of electronic marketing and retailing : IJEMR
1
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1
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1
International journal of product development : IJPD
1
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1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of internet commerce
1
Journal of management information systems : JMIS
1
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1
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1
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1
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1
Journal of service research
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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1
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
2
Service-oriented high-performance work systems and service role performance : applying an integrated extended self and psychological ownership framework
Jo, Hyunyoung
;
Aryee, Samuel
;
Hsiung, Hsin-Hua
;
Guest, …
- In:
Human relations : towards the integration of the social …
76
(
2023
)
1
,
pp. 168-196
Persistent link: https://www.econbiz.de/10013471885
Saved in:
3
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
4
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
5
How do mistreated high-status service providers compensate?
Mattar, Dorine M.
- In:
Global business and organizational excellence : GBOE
41
(
2021
)
1
,
pp. 46-67
Persistent link: https://www.econbiz.de/10013175664
Saved in:
6
Estimating network effects in two-sided markets
Hinz, Oliver
;
Otter, Thomas
;
Skiera, Bernd
- In:
Journal of management information systems : JMIS
37
(
2020
)
1
,
pp. 12-38
Persistent link: https://www.econbiz.de/10012198682
Saved in:
7
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
8
A peer-to-peer (P2P) platform business model : the case of Airbnb
Lee, Kwang-Ho
;
Kim, DongHee
- In:
Service business
13
(
2019
)
4
,
pp. 647-669
Persistent link: https://www.econbiz.de/10012124394
Saved in:
9
The digital self and customer loyalty : from theory to virtual reality
Bischoff, Jared
;
Berezan, Orie
;
Scardicchio, Lorenzo
- In:
Journal of marketing analytics : JMA
7
(
2019
)
4
,
pp. 220-233
Persistent link: https://www.econbiz.de/10012129491
Saved in:
10
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
11
The role of market mavens in co-creating tourist experiences and increasing loyalty to service providers
Lončarić, Dina
;
Prodan, Marina Perišić
;
Dlačić, …
- In:
Economic research
32
(
2019
)
1,3
,
pp. 2252-2268
Persistent link: https://www.econbiz.de/10012584237
Saved in:
12
Providers' perceptions of the online community marketplace for lodging accommodations
Deale, Cynthia S.
;
Crawford, Alleah
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
4
,
pp. 470-477
Persistent link: https://www.econbiz.de/10011976129
Saved in:
13
Incentive for information sharing through revenue-sharing contracts in a logistics service provider and customer relationship
Elbert, Ralf
;
Tränkner, Cora
;
Özsucu, Özhan
;
Gleser, …
- In:
International journal of integrated supply management : …
12
(
2018
)
1/2
,
pp. 143-165
Persistent link: https://www.econbiz.de/10012005538
Saved in:
14
Personal and social usage : the origins of active customers and ways to keep them engaged
Lee, Clarence
;
Ofek, Elie
;
Steenburgh, Thomas J.
- In:
Management science : journal of the Institute for …
64
(
2018
)
6
,
pp. 2473-2495
Persistent link: https://www.econbiz.de/10011878929
Saved in:
15
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
16
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
17
Online trust-building mechanisms for existing brands : the moderating role of the e-business platform certification system
Ke, Dan
;
Chen, Anran
;
Su, Chenting
- In:
Electronic commerce research
16
(
2016
)
2
,
pp. 189-216
Persistent link: https://www.econbiz.de/10011527509
Saved in:
18
How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Arndt, Aaron D.
;
Karande, Kiran
;
Glassman, Myron
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 294-303
Persistent link: https://www.econbiz.de/10011528727
Saved in:
19
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
20
Exploring how video digital storytelling builds relationship experiences
Pera, Rebecca
;
Viglia, Giampaolo
- In:
Psychology & marketing
33
(
2016
)
12
,
pp. 1142-1150
Persistent link: https://www.econbiz.de/10011627307
Saved in:
21
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
22
Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1493-1520
Persistent link: https://www.econbiz.de/10011609160
Saved in:
23
Factors influencing web customers' willingnes to engage in online shopping with an internet retailer
Pavur, Robert J.
;
Abdullah, A. B. M.
;
Murad, Md. Wahid
- In:
Journal of internet commerce
15
(
2016
)
3
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011636496
Saved in:
24
Data synchronisation and cost reduction using api in customer relationship management
Tomić, Željko
;
Jovanović, Mhailo
- In:
Megatrend revija
13
(
2016
)
3
,
pp. 243-262
Persistent link: https://www.econbiz.de/10011931161
Saved in:
25
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
26
Usability, interactivity, website personality and consumers' responses : a case of internet service provider
Akrimi, Yosra
- In:
International journal of electronic marketing and …
7
(
2016
)
3
,
pp. 204-228
Persistent link: https://www.econbiz.de/10011648266
Saved in:
27
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
28
Social media strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
29
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
30
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
31
Exploring two explanations of loyalty in application service provision
Goode, Sigi
;
Lin, Chinho
;
Fernández, Walter
;
Jiang, …
- In:
European journal of operational research : EJOR
237
(
2014
)
2
,
pp. 649-657
Persistent link: https://www.econbiz.de/10010379961
Saved in:
32
Does usage level of online services matter to customers' bank loyalty?
Levy, Shalom
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 292-299
Persistent link: https://www.econbiz.de/10010411935
Saved in:
33
Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
Saved in:
34
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
35
Assessing the quality of a decision support E-service
Springer, Mark
;
Tyran, Craig
;
Ross, Steve
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 61-80
Persistent link: https://www.econbiz.de/10009793129
Saved in:
36
Building loyalty with online financial services customers : is there a gender difference?
Ladhari, Riadh
;
Leclerc, André
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 560-569
Persistent link: https://www.econbiz.de/10010128305
Saved in:
37
A Maslow's hierarchy of needs analysis of social networking services continuance
Cao, Huanhuan
;
Jiang, Jinhu
;
Oh, Lih-bin
;
Li, Hao
; …
- In:
Journal of service management
24
(
2013
)
2
,
pp. 170-190
Persistent link: https://www.econbiz.de/10009742799
Saved in:
38
Technology readiness in a B2B online retail context : an examination of antecedents and outcomes
Vize, Róisín
;
Coughlan, Joseph
;
Kennedy, Aileen
; …
- In:
Industrial marketing management : the international …
42
(
2013
)
6
,
pp. 909-918
Persistent link: https://www.econbiz.de/10010211252
Saved in:
39
Customer loyalty intentions in broadband internet services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 487-503
Persistent link: https://www.econbiz.de/10010212325
Saved in:
40
User continuance intention towards mobile Internet service : the case of WiMAX in Korea
Kim, Hee-woong
;
Gupta, Sumeet
;
Jeon, Yoon-seung
- In:
Journal of global information management : an official …
21
(
2013
)
4
,
pp. 121-142
Persistent link: https://www.econbiz.de/10010252954
Saved in:
41
The effect of perceived service quality on customer loyalty in internet service providers in Jordan
Obeidat, Bader Yousef
;
Sweis, Rateb J.
;
Zyod, Diana Shawqi
- In:
Journal of management research
4
(
2012
)
4
,
pp. 224-242
Persistent link: https://www.econbiz.de/10009727348
Saved in:
42
Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
Saved in:
43
Remote assessment of intangible product experiences : challenges and implications
Kristav, Per
;
Warell, Anders
;
Sperling, Lena
- In:
International journal of product development : IJPD
16
(
2012
)
3/4
,
pp. 243-262
Persistent link: https://www.econbiz.de/10009674903
Saved in:
44
Policy-based customisation and corrective adaptation of composite web services
Erradi, Abdelkarim
- In:
International journal of business process integration …
5
(
2010/11
)
4
,
pp. 308-323
Persistent link: https://www.econbiz.de/10009381411
Saved in:
45
The influence of active and passive customer behavior on switching in customer relationships
Roos, Inger
;
Gustafsson, Anders
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 448-464
Persistent link: https://www.econbiz.de/10009315790
Saved in:
46
A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation
Keramati, Abbas
;
Mehrabi, Hamed
;
Mojir, Navid
- In:
Industrial marketing management : the international …
39
(
2010
)
7
,
pp. 1170-1185
Persistent link: https://www.econbiz.de/10008668690
Saved in:
47
Alternative models of trustworthiness of service providers
Roy, Sanjit Kumar
;
Shekhar, Vaibhav
- In:
Journal of global marketing
23
(
2010
)
5
,
pp. 371-386
Persistent link: https://www.econbiz.de/10008822595
Saved in:
48
Modeling customer churn in a non-contractual setting : the case of telecommunications service providers
Jahromi, Ali Tamaddoni
;
Sepehri, Mohammad Mehdi
; …
- In:
Journal of strategic marketing
18
(
2010
)
7
,
pp. 587-598
Persistent link: https://www.econbiz.de/10008808919
Saved in:
49
Model-driven development of mediation for business services using COSMO
Quartel, Dick A. C.
;
Pokraev, Stanislav
;
Dirgahayu, Teduh
; …
- In:
Enterprise information systems
3
(
2009
)
3
,
pp. 319-345
Persistent link: https://www.econbiz.de/10003883511
Saved in:
50
Customer relationship management and performance, a resource-based view of Iranian internet service industry
Keramati, Abbas
;
Mehrabi, Hamed
;
Mojir, Navid
; …
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 103-120
Persistent link: https://www.econbiz.de/10003850192
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