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Online-Handel
Beziehungsmarketing
24,802
Relationship marketing
24,802
Consumer behaviour
8,609
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8,609
Customer satisfaction
5,248
Kundenzufriedenheit
5,248
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3,810
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2,491
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2,350
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2,306
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2,148
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2,148
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1,965
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1,851
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1,825
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1,823
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1,815
Electronic Commerce
1,686
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1,605
Online-Marketing
1,522
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1,503
Customer integration
1,446
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1,446
Kundenwert
1,443
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1,415
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1,361
Vertrauen
1,331
Confidence
1,327
Einzelhandel
1,316
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1,301
Brand
1,238
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Heinemann, Gerrit
5
Kumar, Vikas
5
Park, Jungkun
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Weaven, Scott
5
Bang, Nguyen
4
Bruhn, Manfred
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Gallino, Santiago
4
Gao, Fei
4
Hjort, Klas
4
Karjaluoto, Heikki
4
Moriuchi, Emi
4
Netessine, Serguei
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Quach, Sara
4
Singh, Jasjit
4
Teng, Nina
4
Thaichon, Park
4
Usman, Osly
4
Akturk, M. Serkan
3
Algesheimer, René
3
Anshu, Kumari
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Barari, Mojtaba
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Chen, Lin
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Civelek, Mustafa Emre
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Filieri, Raffaele
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Frasquet Deltoro, Marta
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Ganguli, Shirshendu
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Gaur, Loveleen
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Gopalakrishna B. V.
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Gursimranjit Singh
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Hellström, Daniel
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Journal of retailing and consumer services
88
Journal of business research : JBR
36
International journal of electronic marketing and retailing : IJEMR
21
International journal of retail & distribution management
16
Electronic commerce research
15
International journal of business information systems : IJBIS
15
International journal of internet marketing and advertising : IJIMA
15
International journal of electronic commerce : IJEC
13
International journal of electronic customer relationship management : IJECRM
13
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
13
Journal of internet commerce
13
Journal of retailing
13
Asia Pacific journal of marketing and logistics
12
International journal of retail and distribution management
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Management science : journal of the Institute for Operations Research and the Management Sciences
9
The international review of retail, distribution and consumer research
9
International journal of technology marketing : IJTMkt
8
Journal of electronic commerce research : JECR
8
Journal of strategic marketing
8
SpringerLink / Bücher
8
The service industries journal
8
Cogent business & management
7
Marketing intelligence & planning
7
The journal of services marketing
7
Information systems research : ISR
6
International journal of electronic business : IJEB
6
International journal of production economics
6
International journal of production research
6
Journal of customer behaviour
6
Journal of management information systems : JMIS
6
Journal of open innovation : technology, market, and complexity
6
Journal of operations management
6
Journal of the Academy of Marketing Science
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Psychology & marketing
6
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
1,196
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401
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401
The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
Saved in:
402
Deciphering in-store-online switching in multi-channel retailing context : role of affective commitment to purchase situation
Jebarajakirthy, Charles
;
Das, Manish
;
Shah, Dhara
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012666007
Saved in:
403
Social commerce website design, perceived value and loyalty behavior intentions : the moderating roles of gender, age and frequency of use
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012666047
Saved in:
404
The importance of brands, commitment, and influencers on purchase intent in the context of online relationships
Khodabandeh, Afsaneh
;
Lindh, Cecilia
- In:
Australasian marketing journal : AMJ ; official journal …
29
(
2021
)
2
,
pp. 177-186
Persistent link: https://www.econbiz.de/10012668425
Saved in:
405
Stuck online : when online engagement gets in the way of offline sales
Bar-Gill, Sagit
;
Reichman, Shachar
- In:
MIS quarterly
45
(
2021
)
2
,
pp. 755-788
Persistent link: https://www.econbiz.de/10012631381
Saved in:
406
Investigation of applied criteria for selecting online retailers : implications from the Indian market
Kolte, Ashutosh
;
Sangvikar, Balkrishan
;
Pawar, Avinash
; …
- In:
International journal of enterprise network management …
12
(
2021
)
4
,
pp. 297-311
Persistent link: https://www.econbiz.de/10012797726
Saved in:
407
The role of shopping mission in retail customer segmentation
Sokol, Ondřej
;
Holý, Vladimír
- In:
International journal of market research
63
(
2021
)
4
,
pp. 454-470
Persistent link: https://www.econbiz.de/10012593924
Saved in:
408
Using unlabeled data mining to detect customer perceptions of undefined commodity problems
Wu, Yiqiong
;
Zhu, Qing
;
Liu, Shan
;
Zhang, Fan
;
Wang, Linbo
- In:
International journal of services technology and …
27
(
2021
)
3
,
pp. 209-228
Persistent link: https://www.econbiz.de/10012594219
Saved in:
409
E-business in the 21st century : essential topics and studies
Xu, Jun
;
Gao, Xiangzhu
-
2021
-
Second edition
Persistent link: https://www.econbiz.de/10013040997
Saved in:
410
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
411
Omnichannel retailing operations with coupon promotions
Li, Zonghuo
;
Yang, Wensheng
;
Jin, Hyun Seung
;
Wang, Di
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012431670
Saved in:
412
The impact of customer experience on consumer purchase intention in cross-border e-commerce : taking network structural embeddedness as mediator variable
Chen, Nan
;
Yang, Yunpeng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012433331
Saved in:
413
A deep hybrid learning model for customer repurchase behavior
Kim, Jina
;
Ji, HongGeun
;
Oh, Soyoung
;
Hwang, Syjung
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012433833
Saved in:
414
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
415
Online retailing and relationship marketing : evolution and theoretical insights into online retailing and relationship marketing
Thaichon, Park
;
Liyanaarachchi, Gajendra
;
Ratten, Vanessa
; …
- In:
Transforming relationship marketing : strategies and …
,
(pp. 1-23)
.
2021
Persistent link: https://www.econbiz.de/10012318787
Saved in:
416
Online retailing and relationship marketing : the current landscape and future developments
Thaichon, Park
;
Dharmesti, Maria
;
Quach, Sara
; …
- In:
Transforming relationship marketing : strategies and …
,
(pp. 145-159)
.
2021
Persistent link: https://www.econbiz.de/10012318955
Saved in:
417
Omnichannel battle between Amazon and Walmart : is the focus on delivery the best strategy?
Jindal, Rupinder P.
;
Gauri, Dinesh Kumar
;
Li, Wanyu
;
Ma, Yu
- In:
Journal of business research : JBR
122
(
2021
),
pp. 270-280
Persistent link: https://www.econbiz.de/10012420402
Saved in:
418
Segmenting customers based on key determinants of online shopping behavior
Vinerean, Simona
;
Opreana, Alin
- In:
Organizations and performance in a complex world : 26th …
,
(pp. 385-400)
.
2021
Persistent link: https://www.econbiz.de/10012417027
Saved in:
419
Service quality dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
420
Impacts of social media on the buying intention of the consumers in Edinburgh, UK
Al-Shawabkeh, Abdallah
;
Nuseir, Mohammed T.
;
Aljumah, Ahmad
- In:
International journal of procurement management
14
(
2021
)
4
,
pp. 470-486
Persistent link: https://www.econbiz.de/10012595864
Saved in:
421
Determinants of the success of online retail in India
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
International journal of business information systems : …
37
(
2021
)
2
,
pp. 246-262
Persistent link: https://www.econbiz.de/10012596507
Saved in:
422
Determinants of customer satisfaction and loyalty in e-commerce settings : an emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
International journal of internet marketing and …
15
(
2021
)
3
,
pp. 327-348
Persistent link: https://www.econbiz.de/10012598994
Saved in:
423
How online trust and online brand equity translate online- and omni-channel-specific instruments into repurchase intentions
Swoboda, Bernhard
;
Winters, Amelie
;
Fränzel, Nils
- In:
Marketing : ZFP ; journal of research and management
43
(
2021
)
1/2
,
pp. 37-53
Persistent link: https://www.econbiz.de/10012600955
Saved in:
424
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
425
Social media marketing and brand loyalty among online shoppers in Anambra State, Nigeria : mediating effect of brand awareness
Ezenwafor, Ebuka Christian
;
Ayodele, Adeola A.
; …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
3
,
pp. 16-27
Persistent link: https://www.econbiz.de/10012605350
Saved in:
426
The importance of e-commerce and customer relationships in times of COVID-19 pandemic
Oliveira, Margarida
;
Tavares, Fernando A. de Oliveira
; …
- In:
Covid-19, technology and marketing : moving forward and …
,
(pp. 33-58)
.
2021
Persistent link: https://www.econbiz.de/10012605446
Saved in:
427
An online community-based dynamic customisation model : the trade-off between customer satisfaction and enterprise profit
Wang, Yu
;
Wu, Jiacong
;
Lin, Li
;
Shafiee, Sara
- In:
International journal of production research
59
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012425087
Saved in:
428
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
429
Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
Saved in:
430
Managing privacy paradox through national culture : reshaping online retailing strategy
Liyanaarachchi, Gajendra
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502725
Saved in:
431
Co-creating e-commerce last-mile logistics with consumers : a conceptual framework and future research agenda
Wang, Xueqin
;
Yuen, Kum Fai
;
Wong, Yiik Diew
;
Li, Kevin …
- In:
Key challenges and opportunities for quality, …
,
(pp. 177-202)
.
2021
Persistent link: https://www.econbiz.de/10012506170
Saved in:
432
Online retailing and customer engagement : the changing paradigm of customer relationship management (CRM)
Mogili, Ramanjaneyulu
;
Natarajan, Thamaraiselvan
- In:
Insights, innovation, and analytics for optimal …
,
(pp. 184-195)
.
2021
Persistent link: https://www.econbiz.de/10012506744
Saved in:
433
Research on influencing mechanism of big five personality traits on customers online purchase intention : a mediating role of trust
Iqbal, Muhammad Khalid
;
Raza, Ali
;
Ahmed, Fawad
;
Faraz, …
- In:
International journal of electronic business : IJEB
16
(
2021
)
1
,
pp. 52-76
Persistent link: https://www.econbiz.de/10012508942
Saved in:
434
Trust in e-commerce : the importance of the experience and relationship with this new sales system – new business commerce
Rodrigues, Paula Cristina Lopes
- In:
Competitive drivers for improving future business …
,
(pp. 179-196)
.
2021
Persistent link: https://www.econbiz.de/10012533989
Saved in:
435
"Ship-from-store" strategy in platform retailing
He, Yi
;
Xu, Qingyun
;
Shao, Zhen
- In:
Transportation research / E : an international journal
145
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012488997
Saved in:
436
Customer preferences of multichannel operations in the context of omnichannel world
Öztek, M. Yaman
;
Çengel, Özgür
- In:
Managing customer experiences in an omnichannel world : …
,
(pp. 43-54)
.
2021
Persistent link: https://www.econbiz.de/10012492086
Saved in:
437
Establishing brand loyalty through social media groups in Vietnam
Wu, Kuang-Wen
;
Duy Binh Luong
- In:
International journal of business
26
(
2021
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10012492125
Saved in:
438
Consumer behavior in omnichannel retailing
Özbük, Meltem Yetkin
;
Ünal, Duygu Aydın
;
Oktay, Büşra
- In:
Managing customer experiences in an omnichannel world : …
,
(pp. 75-95)
.
2021
Persistent link: https://www.econbiz.de/10012492210
Saved in:
439
Customer experience management in omnichannel retailing
Çakiroğlu, K. Ilgın
;
Çengel, Özgür
- In:
Managing customer experiences in an omnichannel world : …
,
(pp. 97-113)
.
2021
Persistent link: https://www.econbiz.de/10012492289
Saved in:
440
Unpacking the complex interactions among customers in online fan pages
Farmaki, Anna
;
Olya, Hossein
;
Taheri, Babak
- In:
Journal of business research : JBR
125
(
2021
),
pp. 164-176
Persistent link: https://www.econbiz.de/10012494061
Saved in:
441
Reciprocity within major retail purchase channels and their effects on overall, offline and online loyalty
Swoboda, Bernhard
;
Winters, Amelie
- In:
Journal of business research : JBR
125
(
2021
),
pp. 279-294
Persistent link: https://www.econbiz.de/10012494066
Saved in:
442
Customization strategies between online and offline retailers
Zhang, Chu
;
Zheng, Xiaona
- In:
Omega : the international journal of management science
100
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012494653
Saved in:
443
Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012494922
Saved in:
444
Managing online touchpoints for a consistent customer experience : cases from fashion retailing
Salvietti, Giada
;
Ieva, Marco
;
Ziliani, Cristina
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 365-395)
.
2021
Persistent link: https://www.econbiz.de/10012607445
Saved in:
445
What omnichannel really means?
Akter, Shahriar
;
Hossain, Tasnim M. Taufique
;
Strong, …
- In:
Journal of strategic marketing
29
(
2021
)
7
,
pp. 567-573
Persistent link: https://www.econbiz.de/10012608878
Saved in:
446
Future of brick and mortar retailing : how will it survive and thrive?
Sheth, Jagdish N.
- In:
Journal of strategic marketing
29
(
2021
)
7
,
pp. 598-607
Persistent link: https://www.econbiz.de/10012608880
Saved in:
447
Customer information search in the context of e-commerce : a cross-cultural analysis
Codignola, Federica
;
Capatina, Alexandru
;
Lichy, Jessica
; …
- In:
European journal of international management : EJIM
16
(
2021
)
1
,
pp. 28-59
Persistent link: https://www.econbiz.de/10012610893
Saved in:
448
Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen
;
Kumar, Satinder
;
Itani, Maher N.
- In:
Journal for global business advancement : JGBA
14
(
2021
)
3
,
pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
Saved in:
449
Intelligent Retail : Die Zukunft des stationären Einzelhandels
Heinemann, Gerrit
-
2021
Vom stationären Einzelhandel zum Intelligent Retail -- Bedrohungen des stationären Handels -- Intelligent Retail -- Beispiele für stationären Einzelhandel der Zukunft -- Risiken für Intelligent Retail.
Persistent link: https://www.econbiz.de/10012615706
Saved in:
450
Who will stay with the brand after posting non-5/5 rating of purchase? : an empirical study of online consumer repurchase behavior
Ke, Dan
;
Zhang, Heci
;
Yu, Ning
;
Tu, Yanbin
- In:
Information systems and e-business management : ISeB
19
(
2021
)
2
,
pp. 405-437
Persistent link: https://www.econbiz.de/10012616912
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