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~subject:"Customer satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
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Customer satisfaction
Einzelhandel
680
Retail trade
680
Consumer behaviour
474
Konsumentenverhalten
474
Beziehungsmarketing
186
Relationship marketing
186
Online retailing
125
Online-Handel
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Kundenzufriedenheit
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Brand management
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Markenführung
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Dienstleistungsqualität
71
Distribution channel
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Service quality
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Vertriebsweg
71
E-commerce
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Retailing
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Retail
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Food retailing
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Lebensmitteleinzelhandel
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Store design
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Lieferkette
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Handelsmarke
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Store brand
38
Preismanagement
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Pricing strategy
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87
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Lombart, Cindy
4
Louis, Didier
3
Mortimer, Gary
3
Baier, Daniel
2
Davari, Arezoo
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Fazal-e-Hasan, Syed
2
Iyer, Pramod
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Molinillo, Sebastian
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Quach, Sara
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Adeola, Ogechi
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Aguilar-Illescas, Rocío
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Journal of retailing and consumer services
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of business research : JBR
17
The international review of retail, distribution and consumer research
17
International journal of retail & distribution management
16
International journal of retail and distribution management
15
Journal of retailing
14
The journal of services marketing
12
International journal of electronic marketing and retailing : IJEMR
9
Journal of service management
8
Journal of strategic marketing
8
Psychology & marketing
8
Service business
8
Journal of marketing management : MM
6
The service industries journal
6
Cogent business & management
5
International journal of Indian culture and business management
5
Marketing intelligence & planning
5
International journal of business and globalisation : IJBG
4
International journal of business excellence
4
International journal of consumer studies
4
Journal of fashion marketing and management
4
Journal of internet commerce
4
Journal of service research : JSR
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Australasian marketing journal
3
European retail research
3
International journal of business competition and growth : IJBCG
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of quality and service sciences
3
International journal of services and operations management : IJSOM
3
Journal of Asia Business Studies
3
Journal of customer behaviour
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of international consumer marketing
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of the Academy of Marketing Science
3
Journal of travel and tourism marketing
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ECONIS (ZBW)
87
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
3
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
4
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
5
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
6
Understanding the usability of retail fashion brand chatbots : evidence from customer expectations and experiences
Aslam, Usman
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364467
Saved in:
7
Toward a new business model of retail industry : the role of brand experience and brand authenticity
Park, Jungkun
;
Hong, EunPyo
;
Park, Yun-na
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014364645
Saved in:
8
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
9
Exploring the hedonic factors affecting customer experiences in phygital retailing
Banik, Shanta
;
Gao, Yongqiang
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014239822
Saved in:
10
The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
11
How do customers meet their needs in in-store and online fashion shopping? : a comparative study based on the jobs-to-be-done theory
Kullak, Franziska S.
;
Baier, Daniel
;
Woratschek, Herbert
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014265655
Saved in:
12
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
13
The customer retail app experience : implications for customer loyalty
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169647
Saved in:
14
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
15
Understanding the impact of online customers' shopping experience on online impulsive buying : a study on two leading e-commerce platforms
Gulfraz, Muhammad Bilal
;
Sufyan, Muhammad
;
Mustak, Mekhail
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366249
Saved in:
16
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
Saved in:
17
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
18
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
19
Crowding in the time of COVID : effects on rapport and shopping satisfaction
Eroglu, Sevgin
;
Machleit, Karen A.
;
Neybert, Emma G.
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209483
Saved in:
20
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
21
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
22
Moderating effect of customer's retail format perception on customer satisfaction formation : an empirical study of mini-supermarkets in an urban retail market setting
Yokoyama, Narimasa
;
Azuma, Nobukazu
;
Kim, Woonho
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209717
Saved in:
23
From customer experience to human experience : uses of systematized and non-systematized knowledge
Roggeveen, Anne L.
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013364457
Saved in:
24
Exploring information technology success of augmented reality retail applications in retail food chain
Chiu, Candy Lim
;
Ho, Han Chiang
;
Yu, Tiancheng
;
Liu, Yijun
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581894
Saved in:
25
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
26
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
27
Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
Saved in:
28
Influence of customer application experience and value in use on loyalty toward retailers
Japutra, Arnold
;
Utami, Ami Fitri
;
Molinillo, Sebastian
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434226
Saved in:
29
The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
Saved in:
30
A game theoretic approach for analyzing the competition between national and store brands by considering store loyalty
Assarzadegan, Parisa
;
Hejazi, Seyed Reza
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012502661
Saved in:
31
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
32
Insights and anatomy of brand experience in app-based retailing (eRBX) : critical play of physical evidence and enjoyment
Mondal, Jalaluddin
;
Chakrabarti, Somnath
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012502721
Saved in:
33
Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
Saved in:
34
The influence of national culture and industry structure on grocery retail customer loyalty
Kanakaratne, Maheshan de Silva
;
Bray, Jeffery
;
Robson, Julie
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238327
Saved in:
35
The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
Kosiba, John Paul Basewe
;
Acheampong, Audrey
;
Adeola, Ogechi
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238352
Saved in:
36
Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif
;
Wu, Min
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
Saved in:
37
Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty
Kim, Woohyoung
;
Kim, Hyun
;
Hwang, Jinsoo
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012171832
Saved in:
38
A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments
Siqueira, Jose Ribamar
;
Horst, Enrique ter
;
Molina, German
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012171952
Saved in:
39
Customer proactive training vs customer reactive training in retail store settings : effects on script proficiency, customer satisfaction, and sales volume
Nicod, Lionel
;
Llosa, Sylvie
;
Bowen, David E.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012268798
Saved in:
40
Exploring customer sentiment regarding online retail services : a topic-based approach
Wu, Jia-Jhou
;
Chang, Sue-Ting
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012269081
Saved in:
41
Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture
;
Trischler, Jessica Westman
;
Otterbring, Tobias
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
Saved in:
42
How to increase multichannel shopping satisfaction? : an adapted Kano based stage-gate approach to select new technologies
Baier, Daniel
;
Rese, Alexandra
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012389991
Saved in:
43
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305359
Saved in:
44
Let me entertain you : increasing overall store satisfaction through digital signage in retail waiting areas
Garaus, Marion
;
Wagner, Udo
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 331-338
Persistent link: https://www.econbiz.de/10011995639
Saved in:
45
Customers' irrational beliefs : scale development and validation
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 54-66
Persistent link: https://www.econbiz.de/10012025828
Saved in:
46
The Diogenes Effect in retail buyer information processing
Prince, Melvin
;
Kwak, Lynn
;
Priporas, Constantinos Vasilios
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 164-172
Persistent link: https://www.econbiz.de/10012025843
Saved in:
47
David versus Goliath : service quality factors for niche providers in online retailing
Brusch, Ines
;
Schwarz, Benjamin
;
Schmitt, Rebecca
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 266-276
Persistent link: https://www.econbiz.de/10012114169
Saved in:
48
The reinforcing and aversive consequences of customer experience : the role of consumer confusion
Anninou, Ioanna
;
Foxall, Gordon R.
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 139-151
Persistent link: https://www.econbiz.de/10012115058
Saved in:
49
How store attributes impact shoppers' loyalty in emerging countries : an investigation in the Indian retail sector
Grosso, Monica
;
Castaldo, Sandro
;
Grewal, Anjana
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 117-124
Persistent link: https://www.econbiz.de/10011801826
Saved in:
50
Examining the role of consumer hope in explaining the impact of perceived brand value on customer-brand relationship outcomes in an online retailing environment
Fazal-e-Hasan, Syed
;
Ahmadi, Hormoz
;
Mortimer, Gary
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 101-111
Persistent link: https://www.econbiz.de/10011808556
Saved in:
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